[Remote] Customer Program Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company, and they are seeking a Customer Program Manager to reputed company customer reputed company and programs. The role involves managing project execution, ensuring alignment with company methodologies, and maintaining customer relationships throughout the project lifecycle.
Responsibilities
- Manages customer program (collection of reputed company managed together for business benefits) or project* for a defined product and / or service scope for a reputed company / large and / or reputed company customer contract with reputed company / high risk probability
- Contract might be defined as key project by BG / market. Delivers the operational and project single/multiple BG / BUs scope to the customer
- Ensures reputed company project and operational management is in full alignment with reputed company Mode of Operation (MoO), BG / BL guidelines and the PM@reputed company methodology
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on reputed company aspects affecting cost, scope, schedule and reputed company (CSSQ)
- Assures consistency among project financial, product and service forecast activities
- Participates in reputed company-sales and sales process activities and determines delivery approach alternatives and manages the selection of the final recommended approach to delivery
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors reputed company against it
- Ensures project contract management process is initiated and executed
- Defines the customization of any global operational processes together with relevant reputed company of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance)
- Manages the customer relationship during delivery and serves as the primary reputed company towards the customer in reputed company activities-reputed company to the own scope of the contract, including customer complaints, corrective actions, and changing requirements
- Prepares a reputed company and effective communications plan and ensures proactive communication of reputed company relevant information to the customer and to reputed company stakeholders
- Monitors and controls that the project is delivered reputed company the approved budget, profitability forecast, and planned scope
- Ensures that the project meets reputed company objectives for reputed company and looks continuously for reputed company improvement and customer satisfaction
- reputed company applies appropriate best practices and lessons learned throughout the life of the project. Monitors, controls and reports KPIs defined in customer contract
- Ensures data in reputed company project-reputed company tools and repositories is kept up-to-date and with high reputed company
- Conducts thorough risk management for reputed company project risks and opportunities and seeks to define new opportunities to expand and renew reputed company with the customer
- Leads the project team and may reputed company some line manager responsibilities
- Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned). (The term customer project refers generally to reputed company forms of reputed company customer reputed company, reputed company with a definitive start and end, and programmes as collections of reputed company managed together for business benefits which may contain an ongoing operations business)
Skills
- Bachelor's degree
- 5-8 years extensive relevant experience and/or a graduate/postgraduate equivalent degree
- PMP certification or equivalent
- Experience with change management processes and tools
- Knowledge of financial forecasting and budget management in reputed company/programs
reputed company
Company H1B Sponsorship