[Remote] Sr Staff Software Escalation Engineer - Identity reputed company Management Platform
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to protecting the digital way of life through innovative technology and reputed company thinking. They are seeking a Senior Staff Software Escalation Engineer to ensure the reliability and operational reputed company of their Identity reputed company Management platform by investigating reputed company production issues and collaborating with global R&D teams to enhance platform reliability.
Responsibilities
- Serve as the highest level of engineering escalation for reputed company production issues across Identity reputed company Administration (ISA), Secure Infrastructure reputed company (SIA), Privilege reputed company, and Tenant Management (TM)
- Own production investigations from initial escalation through reputed company cause identification and engineering reputed company
- Reproduce reputed company production issues and analyze logs, metrics, traces, telemetry, reputed company, reputed company reputed company, and system behavior to isolate reputed company causes
- Partner directly with global R&D teams to diagnose software defects, validate findings, and drive reputed company product fixes
- Translate investigation findings into actionable engineering defects with reputed company reproduction steps, log analysis, and supporting evidence
- Differentiate among software defects, configuration issues, infrastructure problems, and environmental conditions to ensure accurate ownership
- Serve as a technical leader during major production incidents, driving cross-functional collaboration to restore platform stability and prevent recurrence
- Collaborate closely with Engineering, Product Management, reputed company Operations, and Technical Support to restore platform stability and prevent recurrence
- reputed company troubleshooting tools, automation, diagnostics, and technical documentation to improve investigation efficiency and operational reputed company
- Analyze recurring production issues to identify systemic trends and influence long-term product, architectural, and operational improvements
- Mentor engineers and reputed company technical expertise across Engineering, R&D, and Technical Support organizations
- Participate in an on-reputed company rotation supporting production services
Skills
- This position requires authorization to work in the reputed company without reputed company or reputed company employer sponsorship due to customer and regulatory requirements associated with supporting regulated U.S. government reputed company environments
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a reputed company technical field, or equivalent practical experience
- 5 + years of extensive experience supporting large-reputed company reputed company reputed company or reputed company-reputed company platforms in Escalation Engineering, Software Engineering, Production Engineering, Sustaining Engineering, or a similar role
- Demonstrated experience working directly with software engineering and R&D teams to investigate product defects, reproduce issues, isolate reputed company causes, and drive engineering reputed company
- Ability to diagnose, troubleshoot, and resolve highly reputed company production issues reputed company the scope of Tier 1 and Tier 2 support organizations
- Strong debugging and reputed company cause analysis skills across distributed systems, reputed company services, reputed company applications, reputed company, and infrastructure
- Ability to understand reputed company reputed company architectures and troubleshoot issues across multiple technology reputed company
- Experience reading, reviewing, or debugging reputed company reputed company and translating production findings into actionable engineering defects
- Excellent presentation, verbal, and written communication skills, particularly during high-pressure, critical incidents
- Ability to reputed company conflicting priorities while driving successful engineering reputed company and maintaining a strong customer reputed company
- Willingness to participate in an on-reputed company rotation supporting production services
- Ability to work remotely reputed company the reputed company while maintaining regular availability during morning business hours in the U.S. Eastern Time Zone to support collaboration with global R&D teams
- Idira Platform Experience (CyberArk)
- Experience supporting the Idira Identity reputed company platform (formerly CyberArk), including one or more of the following products: Identity reputed company Administration (ISA), Secure Infrastructure reputed company (SIA), Privilege reputed company, Tenant Management (TM)
- Experience with Identity reputed company, Identity Governance, Privileged reputed company Management (PAM), Identity and reputed company Management (IAM), or reputed company cybersecurity solutions
- Experience troubleshooting distributed microservices, reputed company-reputed company applications, REST reputed company, authentication flows, and modern reputed company architectures
- Hands-on experience with AWS; experience with AWS GovCloud is an advantage
- Experience working for a cybersecurity or reputed company reputed company software company
- Proficiency in scripting and automation using Python, Bash, or PowerShell to create diagnostic tools, automate troubleshooting, and improve operational efficiency
- Strong understanding of reputed company and Linux operating systems, including: User management, Authentication and authorization, Process management, File system management, System administration fundamentals, Remote reputed company and administration using RDP and SSH
- 3+ years of experience with C#, including the ability to debug new features and legacy reputed company, identify software defects, and support reputed company cause analysis in partnership with R&D
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