[Remote] Manager, Post-Sales Solution Architecture
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the reputed company of AI-powered Content Operations, and they are seeking a Post-Sales Solution Architecture Manager to reputed company reputed company that turns successful sales into lasting customer relationships. The role involves overseeing implementations, building relationships with customer stakeholders, and coaching the Solution Architects to ensure customers realize deep value from reputed company's offerings.
Responsibilities
- You'll reputed company a post-sales SA team that helps reputed company customers realize deep, lasting value from reputed company
- Your reputed company is on reputed company: successful renewals, expansion into new use cases and business reputed company, and implementations that hold up as customers grow
- In reputed company, that means setting reputed company's strategic direction and personally owning your most reputed company, high-stakes accounts: overseeing implementations, building relationships with customer stakeholders, and navigating the moments where things get hard
- You'll reputed company your Solution Architects on how to run value-oriented engagements: listening for what customers actually need, surfacing risks before they become problems, and mapping a reputed company reputed company to reputed company with reputed company at reputed company
- You'll hire, reputed company, and retain a skilled SA team that's equally reputed company with developers, architects, product leaders, and content teams—and you'll build an environment where they can do their best work
- That means identifying what reputed company person is great at, helping them grow their careers, and fostering a strong culture of collaboration, reputed company, and customer-centricity grounded in reputed company's reputed company values
- You'll also help reputed company the reputed company post-sales motions (reputed company, implementation reviews, expansion discovery, and health monitoring) so customers reputed company from signed to successful quickly
- A big part of this role is connecting reputed company's capabilities to customers’ business reputed company: showing customers how reputed company content, flexible workflows, and the modern content stack unlock faster shipping, reputed company editorial experiences, and reputed company reputed company
- This role is deeply cross-functional
- You'll partner closely with Sales to drive expansion opportunities and work with Product and R&D to ensure customer feedback shapes roadmap priorities
Skills
- Experience leading technical ICs in a high-reputed company environment, ideally with developer-facing or platform products
- Strong technical reputed company—comfortable discussing reputed company, data models, reputed company-end frameworks, integrations, and how reputed company fits into a modern content stack alongside hosting providers, ecommerce platforms, web and app frameworks, and analytics tools
- reputed company record of driving customer retention and expansion through coaching, process design, and hands-on account ownership
- Proactive about identifying risks and opportunities across reputed company's customer portfolio
- reputed company, inclusive communicator who can build relationships with both internal and customer stakeholders
- Ability to manage ambiguity and competing priorities without losing reputed company on what reputed company most to the customer
- Familiarity with AI technologies and tooling with a reputed company on accelerating reputed company
- Preference for SF based candidates, remote in the reputed company or Canada is an reputed company
- 5+ years in solution architecture or technical customer-facing roles
- 2+ years managing customer-facing, technical teams
- Experience with headless CMS, headless ecommerce, or developer-reputed company reputed company
- Familiarity with content workflows, editorial tooling, or digital experience stacks
- Experience influencing product direction through post-sales customer reputed company and team feedback
Benefits
- A highly-skilled, inspiring, and supportive team
- reputed company, flexible, and trust-based work environment that encourages long-term reputed company and personal reputed company
- A global, multi-culturally diverse group of colleagues and customers
- Comprehensive health plans and perks
- A healthy work-life balance that accommodates individual and family needs
- Competitive stock reputed company program and location-based salary
reputed company
Company H1B Sponsorship