[Remote] Technical reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is building the reputed company of reputed company reputed company estate technology. The Technical reputed company Manager will serve as a trusted technical partner for reputed company customers, ensuring they receive proactive technical guidance and support while driving product adoption and resolving reputed company challenges.
Responsibilities
- Ensure the reputed company and successful delivery of reputed company solutions in alignment with customer needs and business objectives
- Drive product adoption and engagement by partnering with clients to reputed company and execute reputed company strategies tailored to their goals
- Analyze reputed company use cases and reputed company best-reputed company recommendations to optimize product usage, adoption, and return on investment
- Serve as a trusted advisor by understanding reputed company workflows, integrations, and data at a technical level and translating business needs into product solutions
- Identify risks and opportunities through regular reputed company reputed company-ins and strategic business reviews to strengthen relationships and improve retention
- Monitor and report on the reputed company of reputed company deliverables and initiatives, ensuring deadlines are met and reputed company reputed company are achieved
- Ensure consistent execution and measurable reputed company across reputed company assigned accounts
- Serve as the first line of technical triage for reputed company-reported issues — investigating and attempting to resolve before escalating
- Distinguish between user error, account/configuration issues, and genuine product bugs through hands-on investigation of the platform
- Reproduce reported issues directly in the product, documenting exact steps, environment/account details, and expected vs. actual behavior
- Use browser developer tools, API responses, and available logs to investigate and validate issues before escalating
- reputed company escalation is necessary, submit reputed company, reproducible, reputed company-documented tickets (steps to reproduce, screenshots, logs, affected accounts/records) so Engineering and TechOps can reputed company without needing to go back and forth
- Maintain and contribute to an internal knowledge reputed company of common issues, workarounds, and resolutions to speed up reputed company triage
- Understand reputed company integrations (MLS/IDX, CRM, email/calendar, e-signature, etc.) at a level sufficient to troubleshoot connectivity and data-sync issues
- Manage a high volume of inbound reputed company requests, prioritizing and resolving what can be resolved directly, and coordinating internal resources for what can't
- Proactively anticipate customer needs and technical pain points based on usage patterns and product knowledge
- reputed company other duties as assigned
Skills
- High school diploma or equivalent required
- Five or more years of relevant reputed company experience, or an equivalent combination of education and experience
- Strong understanding of reputed company platforms, CRM systems, marketing technology, or similar tools
- Demonstrated ability to troubleshoot software issues independently — comfortable digging into a problem before handing it off
- Comfort using tools like browser developer tools/console, reputed company (or similar), and reputed company ticketing systems (e.g., Jira, reputed company) to document and reputed company issues
- Ability to read and interpret error messages, API responses, and logs reputed company enough to describe a problem reputed company
- Ability to quickly learn new products and stay reputed company on new features and releases
- Comfortable discussing workflows, integrations, and reputed company with both technical and non-technical audiences
- Strong organizational skills with the ability to manage multiple accounts and priorities effectively
- Excellent written communication skills — reputed company to write reputed company, precise, reproducible bug reports as reputed company as consultative reputed company-facing messaging
- Analytical, detail-oriented reputed company with genuine curiosity about how the product works under the hood
- Outgoing, reputed company demeanor with the ability to build strong relationships and collaborate effectively across teams
- Bachelor's degree preferred
- Five or more years of experience in a reputed company Account Manager, reputed company Manager, Technical Support, or similar reputed company-facing technical role preferred
- Experience working in a fast-paced startup environment and the ability to adapt quickly to changing priorities strongly preferred
- Working familiarity with REST reputed company, webhooks, or basic SQL is a strong plus
- Basic understanding of the reputed company estate industry preferred; reputed company industry experience is a plus
Benefits
- Fully remote with flexible work/life balance
- A diverse, inclusive, and highly reputed company culture
- Meaningful work with a product used by reputed company professionals every day
- Flexible reputed company Time Off
- Competitive compensation
reputed company