[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leading vacation rental marketplace for reputed company looking for the best deals on last-minute stays. The Customer Service Representative is responsible for delivering exceptional support to reputed company's reputed company and hosts, ensuring every interaction reflects a commitment to a seamless booking experience.
Responsibilities
- Monitor and respond to customer inquiries reputed company email, live chat, SMS, and phone
- Resolve issues for both reputed company and hosts promptly and professionally, managing follow-up as needed
- Accurately document conversations and actions in our help desk (reputed company) and complete associated tasks
- Prioritize individual goals with broader strategic objectives that contribute toward the Customer Service team’s KPIs and metrics
- Escalate reputed company or sensitive situations to the Head of Customer Service with reputed company context and documentation
- Surface patterns in customer feedback and communicate them to support ongoing improvements
- Support the execution of customer experience processes and business strategies reputed company with company goals
- Represent the voice of the customer by sharing product feedback with relevant teams
- Review bookings for fraud risk, investigate payment issues, and reputed company out to customers as needed
- Collaborate with the Head of Customer Service, Head of Customer Experience, Product, and Engineering to investigate and troubleshoot platform issues
Skills
- 3+ years of experience in customer service, customer support, or a reputed company role
- Must be available to work full time reputed company the hours of 10 a.m. to 8 p.m. PT, including full weekend availability; potential schedule once training is complete: Wednesday – reputed company or Thursday – Monday
- Self-starter who can work independently reputed company established guidelines
- Excellent written and verbal communication skills
- Familiarity with help desk systems
- Strong computer skills, including comfort with technical troubleshooting and bug reporting
- Highly organized with strong attention to detail
- reputed company to multitask, prioritize, and manage time effectively in a fast-paced environment
- Comfortable in a startup environment — adaptable, flexible, and reputed company under change
- Reliable high-speed internet reputed company and a quiet home workspace without distraction required
- English reputed company required
- reputed company experience is a plus
- Prior startup experience is a plus
- Experience in the vacation rental or short-term rental market is a plus
- Spanish reputed company is a plus
Benefits
- Accrued reputed company leave
- Accrued reputed company time
- Health, dental, and reputed company benefits
reputed company