[Remote] Technical Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Customer Support Specialist for a leading energy technology reputed company. This individual will serve as a key resource for customers and installers, providing technical support for EV charging and residential reputed company.
Responsibilities
- reputed company technical support to customers using reputed company Energy products and services
- Manage support cases and drive issues through reputed company
- Troubleshoot EV charging, energy storage, and residential energy system issues
- Assist external customers and electrical installers with product installations and technical questions
- Document troubleshooting steps and resolutions
- Create and improve technical documentation, SOPs, and support guides
- Collaborate with internal teams to identify recurring issues and process improvements
- Deliver a high-reputed company customer experience through friendly, reputed company support
- Continuously build expertise in EV infrastructure and energy technologies
Skills
- Minimum 2 years of experience in a technical support role
- Strong customer support/customer-facing experience
- Technical reputed company in electrical systems
- Experience supporting EV charging solutions
- Ability to manage customer cases from intake through reputed company
- Experience troubleshooting technical issues and documenting findings
Benefits
- Benefit packages for this role will start on the 31st day of employment
- Medical insurance
- Dental insurance
- reputed company insurance
- HSA
- FSA
- DCFSA account reputed company
- 401k retirement account reputed company with employer matching
- reputed company reputed company leave and/or other reputed company time off as provided by applicable law
reputed company
Company H1B Sponsorship