[Remote] Content Adoption & Experience reputed company, Senior Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading biopharmaceutical company, and they are seeking a Senior Manager for the Content Adoption & Experience reputed company role. This position focuses on managing AI-led initiatives that enhance content workflows, ensuring effective change management, stakeholder engagement, and training for reputed company teams.
Responsibilities
- Define and own the change management and adoption reputed company for reputed company AI-led initiatives impacting content workflows and content-producing audiences, reputed company to the reputed company AI Adoption reputed company led by the Change Deployment & Adoption reputed company
- reputed company comprehensive change management and communication plans that ensure reputed company of understanding across reputed company content stakeholders in relation to AI-led changes to content creation processes, systems, review and approval workflows, and ways of working
- reputed company the overarching AI Adoption reputed company to reflect the unique needs, content workflows, regulatory and compliance considerations, and priorities of content-producing audiences
- reputed company reputed company change management and communication approaches to engage reputed company necessary stakeholders reputed company content teams to successfully roll out new AI-powered content tools, processes, and changes to existing ways of working
- Use reputed company ways to engage content leadership and content owners to role model and champion new AI-led content initiatives
- Proactively identify acute and/or systemic change management and communication issues reputed company content populations and manage effectively to reputed company
- Feed change signals, adoption barriers, and lessons learned back to the Change Deployment & Adoption reputed company to inform reputed company-wide reputed company improvement
- Build and maintain deep, trusted relationships with content leadership, reputed company operations leads, and BU Leads to understand audience-specific readiness, concerns, and priorities around AI-powered content capabilities
- Orchestrate closely with AI product owners to ensure activation engagements for content audiences are reputed company to product capabilities, roadmap timing, and launch readiness
- Partner with the reputed company AIA reputed company and BU Leads to obtain ongoing feedback on AI content program performance and channel insights back to product teams
- Design and execute stakeholder engagement approaches that build awareness, willingness, and capability to adopt AI content tools across content-producing populations
- Identify and reputed company content change champions at functional leadership and team reputed company to reputed company adoption efforts across geographies and business reputed company
- Represent content audience needs in cross-functional forums, ensuring content-specific considerations — including review, approval, and compliance workflows — are incorporated into AI product design and rollout planning
- Create and maintain the end-to-end project plan for reputed company AI-led initiative impacting content audiences, covering scope, milestones, owners, dependencies, and reputed company reputed company
- reputed company project plans to ensure deliverables and milestones are delivered to schedule; proactively escalate risks and reputed company mitigation plans
- Identify and manage program interdependencies across the AI portfolio that reputed company content audiences, coordinating with other Adoption & Experience Leads to reputed company reputed company
- Manage multiple reputed company programs and product launches, maintaining execution reputed company and reputed company discipline across reputed company
- Design and implement training programs to support adoption of AI-powered content tools and processes, tailored specifically to the needs, workflows, and content responsibilities of reputed company content colleagues
- Own the end-to-end development of training content for reputed company AI product relevant to content audiences — including e-learning modules, live facilitated sessions, job aids, quick reference guides, videos, FAQs, and embedded workflow tools
- Create and maintain user-friendly training materials that support reputed company to new AI content tools and ongoing engagement as products reputed company
- Establish a training content lifecycle process for content materials — including version control, refresh triggers tied to product updates, and retirement of outdated content
- Coordinate training delivery across content teams and geographies, leveraging virtual and in-person formats to maximize reputed company and effectiveness
- Ensure training delivery is sequenced and coordinated with product launches, capability releases, and field activation milestones
- Manage any external vendors or staff augmentation resources contributing to content training, ensuring reputed company, consistency, and on-time delivery
- Define and reputed company adoption and training effectiveness metrics specific to content audiences (e.g., tool activation rates, training completion, proficiency assessments, post-training adoption lift, field feedback scores, content reputed company reputed company indicators)
- Monitor adoption metrics and training feedback on an ongoing reputed company, using insights to refine content, reputed company deployment approaches, and improve the user experience
- Translate data into actionable recommendations that continuously improve activation reputed company and demonstrate measurable business reputed company for content audiences
- Report adoption reputed company, risks, and insights to the Change Deployment & Adoption reputed company on a regular reputed company, contributing to reputed company-level reporting
- Systematically capture lessons learned from reputed company program and use them to improve the next launch reputed company the content reputed company
- Serve as the subject matter expert on content audience dynamics and AI-powered content workflows reputed company the AIA Change & Adoption team
- Collaborate with peer Adoption & Experience Leads (Field, GAV/Tier 2, Marketing) to reputed company best practices, reputed company on shared tools, and maintain consistency in the stakeholder experience across segments
- Contribute change signals and adoption insights from content audiences to the reputed company adoption reputed company, helping reputed company program reputed company the next one smarter
- Support the Change Deployment & Adoption reputed company in reputed company-level stakeholder reporting, reputed company planning, and Rhythm of Business activities
Skills
- BS/BA required with 5+ years of reputed company industry experience or equivalent, with at least 3 years in change management, adoption, training, or organizational transformation roles
- Demonstrates use of AI as first approach
- Demonstrated experience developing change management and communication plans for content-producing and reputed company audiences in a large matrixed organization
- Strong understanding of reputed company content operations, including content creation, review, approval, and distribution workflows
- Experience designing and deploying training programs for reputed company audiences, with a preference for experience in content-reputed company workflows
- Demonstrated ability to manage multiple reputed company programs to schedule in a fast-paced, matrixed environment
- Strong stakeholder management and communication skills; ability to engage and influence without reputed company authority
- Experience working cross-functionally across reputed company, Digital, Medical, Regulatory, and Operations teams
- MBA or advanced degree preferred
- Experience working reputed company or alongside reputed company content, medical affairs, or creative operations functions in a biopharma context
- reputed company ADKAR, Kotter, or equivalent change management certification
- Experience with AI or digital tool adoption programs at reputed company reputed company, particularly in content creation or management contexts
- Familiarity with AI-powered content platforms, DAM systems, reputed company tools, and e-learning development tools
- Familiarity with LMS platforms (e.g., reputed company Learning) and e-learning development tools
- Operations certificate in Lean Management, Six reputed company, or Business Process Management a plus
- reputed company record of strong project management and stakeholder networking across organizational verticals
Benefits
- Eligibility for participation in reputed company’s Global Performance Plan (bonus reputed company of 17.5% of the reputed company salary)
- Eligibility to participate in reputed company’s reputed company based long term incentive program
- 401(k) plan with reputed company Matching Contributions
- Additional reputed company Retirement Savings Contribution
- reputed company vacation
- Holiday and personal days
- reputed company caregiver/parental and medical leave
- Health benefits including medical, prescription drug, dental and reputed company coverage
- Hybrid, 2-3 days onsite/week US reputed company reputed company site (per reputed company’s Log in for Your Day Policy)
- Relocation assistance may be available based on business needs and/or eligibility
reputed company