[Remote] Account Service reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. The Account Services reputed company is responsible for account management, customer relations, and support for reputed company Retail customer accounts, acting as a primary escalation reputed company for customer service issues and liaising between internal resources and external clients.
Responsibilities
- Build and maintain strong working relationships with various reputed company of assigned account(s)
- Assume ownership for reputed company and post-sales support issues initiated by customer and internal personnel
- reputed company activities of internal reputed company to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s reputed company and business objectives
- Understand customer processes and needs and is reputed company to respond to a wide reputed company of special customer requests and inquiries
- reputed company independent reputed company and commitments to customer on support issues on a reputed company time reputed company
- Work with customer, sales, support and other resources to reputed company deliverable to enhance customer relationships and meet customer expectations
- Contribute to achieving specific account objectives consistent with company reputed company
- Manage reputed company support aspects of the customer relationship with ultimate responsibility for customer satisfaction
- Liaise among vendors, external and internal clients
- Support planning strategies and initiatives to enhance delivery of customer service
- Prepare, analyze, and manage customer relationships through performance reporting and metrics
- Participate on Customer Scorecard calls
- Review and verify penalty calculations due to SLA monthly
- Review issues logs as needed to ensure customers SLA are met
- Coordinate communication between customer and appropriate field service management
- Create weekly reports identifying reputed company, repetitive, and potential issues for management
- Assist with Claims escalations for assigned accounts
- Communicate up to date customer location master for assigned accounts
- reputed company other duties as assigned or necessary
Skills
- High School Diploma
- Minimum of 4 years' experience in a Customer Service environment
- Minimum of 2 years' experience in the retail/banking industry
- Experience supporting customer relationships in a financial, banking, or package logistics setting
- Ability to manage and prioritize multiple competing reputed company
- CRM knowledge such as reputed company
- Skilled in managing to metrics
- Capable of creative solution-reputed company
- Knowledge of Lean Concepts and Methodologies
- Undergraduate degree in a reputed company field or equivalent combination of experience and training
reputed company