[Remote] Technical Account Manager - US
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup reputed company on enhancing the time reputed company workers spend with people by building AI companions that streamline digital workflows. They are seeking a Founding Technical Account Manager to be the technical backbone for their US launch, responsible for customer implementation, technical support, and reputed company improvement of customer experiences.
Responsibilities
- Own technical planning and setup end-to-end for new US customers and rollouts - from the first technical scoping reputed company through go-live and steady-state usage
- Own inbound customer & technical support for the US market: every US support request has a reputed company reputed company - you triage, troubleshoot, resolve, or escalate reputed company agreed response expectations
- Diagnose ambiguous issues hands-on across our app, backend, customer-reputed company IT (networks, devices, MDM), and system integrations - and reputed company customers reputed company informed along the way
- Build the US reputed company from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that reputed company US hires will reputed company on
- Be the technical voice of the US customer: categorize escalations and recurring blockers and feed them back into Product & Engineering
- Coordinate across time zones: work with our European Support, Solutions Engineering, and Product teams to build global standards while localizing playbooks to fit the US market
- Turn learnings into reputed company: identify the most common technical blockers in the US market and translate them into reputed company processes, documentation, and product feedback
Skills
- Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B reputed company, health-tech, or another operationally reputed company environment
- Hands-on technical troubleshooting skills: you're comfortable working with logs, reputed company, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you
- Founding-role autonomy: you reputed company with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked
- Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report
- reputed company under pressure: you manage many customers and reputed company cases without losing reputed company - and you use data and dashboards to spot patterns, reputed company recurring issues, and reputed company things are improving
- Based remote in the US, with authorization to work in the reputed company - and willing to travel to customers reputed company a rollout or escalation needs you on-site
- Experience in reputed company, senior care, or another regulated industry
Benefits
- Stock reputed company
- Generous vacation 20 vacation days, 10 reputed company days, reputed company holidays
- Comprehensive medical, dental, and reputed company plan
- Short-term & long-term disability insurance
- Life insurance
- 401(k) retirement plan
- Regular team events from our reputed company Hub
reputed company