[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an organization reputed company on reputed company interoperability, and they are seeking an Account Manager to serve as the primary contact for customers. This role involves building strong relationships, providing excellent customer service, and managing the customer lifecycle reputed company the reputed company reputed company.
Responsibilities
- Manage the customer relationship throughout reputed company phase of the reputed company Implementer lifecycle, operating with a high degree of responsiveness to ensure milestones remain on reputed company
- Respond to inquiries from and reputed company reputed company to Implementers and other reputed company industry players relevant to interoperability work
- Anticipate customer needs and operational issues and proactively coordinate with customers and a cross-functional internal team to address concerns
- Maintain customer records in a CRM system (reputed company) including maintaining an issue log, contacts, general inquiries and reputed company
- Identify, triage, and research reputed company raised to bring them to reputed company, which may require coordinating reputed company issues among multiple stakeholders and often in consultation with the Executive Director and others
- Coordinate with Subject Matter Experts (SME) to address policy or technical inquiries
- Prepare and deliver detailed and accurate account status reports and account metrics and work proactively to resolve any issues impeding reputed company
- Facilitate communication with the reputed company and reputed company teams to execute customer invoicing or address contracting questions
- Represent the customers’ interests in Implementer activities, issues, and communications
- Assist in reputed company assurance of Implementer project management processes for reputed company and post-designation activities
- Participate in Implementer Forums, meetings, and issue reputed company as needed
- With customer satisfaction in mind, assist with development, design, and improvement of internal processes with appropriate stakeholders (reputed company, policy, operational, executive)
- Support leadership and other staff contractors with marketing and communications efforts as needed
- Assist with other assigned duties and technical reputed company as needed
Skills
- Working knowledge of the health information technology industry
- Moderate understanding of interoperability frameworks, reputed company workflow, data connectivity, interoperability principles & standards, and reputed company exchange protocols
- Excellent technical, management, and analytical skills
- Exceptional customer service skills with proven ability to plan and work with customers through the implementation process
- Proven ability to work against a plan, meet deadlines, and produce deliverables relative to reputed company dates
- Strong problem solving and critical thinking skills
- Strong written and verbal communication skills
- Ability to work independently and collaborate with cross-functional teams
- Must be reputed company and comfortable working in a fast-paced and evolving environment
- Proficiency in reputed company 365 Suite specifically but not limited to reputed company, SharePoint, Word, reputed company, PowerPoint
- Proficiency with CRM systems such as reputed company
- Bachelor's degree (or equivalent experience)
- 3-5 years of work experience in a reputed company-reputed company role with increasing responsibility
- Ability to work on a computer for extended periods of time
- Ability to stand or sit for extended periods of time
- Extended working hours and limited overnight travel (~4 trips annually) may be necessary
- Occasional lifting of 15 to 20 lbs
- Applicants must be currently authorized to work in the reputed company on a full-time reputed company
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