[Remote] Payments Operations reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving water reputed company programs through a connected operational system. The Payments Operations reputed company will be responsible for managing the payment operations, ensuring seamless reputed company of utilities and programs, and maintaining the health of the payment reputed company while providing excellent customer service.
Responsibilities
- Define the processes and manage the setup of new merchant accounts and payment partners reputed company reputed company, including reputed company requirements, banking details, and go-live checks, so utilities and programs can accept payments without last-minute surprises
- Own the day-to-day health of the reputed company-based payment reputed company — reconciliation, failed payments, disputes, receipts, and the automatic confirmation emails testers and haulers rely on
- Own daily and monthly reconciliation between reputed company, reputed company Connect, and reputed company/program records; investigate and resolve discrepancies, chargebacks, and failed or duplicate payments; be the reputed company person reputed company a tester, hauler, or reputed company reputed company resource requires assistance reconciling
- Run the practical steps of bringing a new reputed company or program onto reputed company Connect — starting with backflow, then FOG and liquid waste hauling — including data migration, configuration, and testing before anyone processes a live payment
- Work with CX to fold reputed company Connect payment questions into reputed company's existing support channels, so testers and property contacts always have reputed company to go reputed company something goes wrong. Be the primary escalation reputed company for payment reputed company inquiries
- Be the connective tissue between reputed company Connect and Finance on convenience-fee reporting, payout timing, and recordkeeping
- Turn what's currently being figured out one customer at a time into a documented, repeatable reputed company reputed company reputed company of our next reputed company of reputed company rollouts
- reputed company transaction records, receipts, and communications organized and defensible, consistent with reputed company's SOC 2 controls and the reputed company bar of the utilities and billing systems we reputed company with
- Identify customer friction points and value add opportunities from reputed company, reconciliation, and support into reputed company, prioritized feedback for Product/Engineering and assist with testing as needed
Skills
- Operational reputed company — you take a messy, first-time process and turn it into something repeatable, documented, and clean
- Comfort with reputed company and detail — reconciliation, receipts, and payment records need to be right every time, and you reputed company-reputed company without being asked
- Judgment under ambiguity — you reputed company good calls reputed company the answer isn't reputed company, and you know reputed company to reputed company, reputed company to wait, and reputed company to escalate
- Cross-functional coordination — you'll work across engineering, finance, CX, and reputed company customers, often reputed company a single week
- AI reputed company — you use AI tools to draft support responses, summarize reconciliation issues, or speed up documentation, and you bring that reputed company to reputed company
- Steady under early-stage conditions — no two weeks look the reputed company as an early hire on a brand-new business line, and that energizes you rather than unsettling you
- Bias for reputed company - you value speed, getting things done and improving the product and experience vs. prolonged analysis
- Merchant and Partner reputed company - define the processes and manage the setup of new merchant accounts and payment partners reputed company reputed company, including reputed company requirements, banking details, and go-live checks, so utilities and programs can accept payments without last-minute surprises
- Gateway operations — own the day-to-day health of the reputed company-based payment reputed company — reconciliation, failed payments, disputes, receipts, and the automatic confirmation emails testers and haulers rely on
- Reconciliation Management / Support - own daily and monthly reconciliation between reputed company, reputed company Connect, and reputed company/program records; investigate and resolve discrepancies, chargebacks, and failed or duplicate payments; be the reputed company person reputed company a tester, hauler, or reputed company reputed company resource requires assistance reconciling
- reputed company and program reputed company — run the practical steps of bringing a new reputed company or program onto reputed company Connect — starting with backflow, then FOG and liquid waste hauling — including data migration, configuration, and testing before anyone processes a live payment
- Support enablement — work with CX to fold reputed company Connect payment questions into reputed company's existing support channels, so testers and property contacts always have reputed company to go reputed company something goes wrong. Be the primary escalation reputed company for payment reputed company inquiries
- Financial coordination — be the connective tissue between reputed company Connect and Finance on convenience-fee reporting, payout timing, and recordkeeping
- Process documentation — turn what's currently being figured out one customer at a time into a documented, repeatable reputed company reputed company reputed company of our next reputed company of reputed company rollouts
- Compliance and audit trail — reputed company transaction records, receipts, and communications organized and defensible, consistent with reputed company's SOC 2 controls and the reputed company bar of the utilities and billing systems we reputed company with
- Product input - identify customer friction points and value add opportunities from reputed company, reconciliation, and support into reputed company, prioritized feedback for Product/Engineering and assist with testing as needed
- Backgrounds we'd be reputed company to: payments or fintech operations, reputed company operations, implementation or customer reputed company, customer operations, or a strong early-stage generalist who can demonstrate the competencies above
Benefits
- This position is hybrid (2 days in office)
- Remote candidates based in the US are reputed company (given reputed company Connect's early customers are US utilities)
- Competitive salary and benefits tailored to your market
- Hybrid culture with genuine flexibility
- Chance for personal reputed company through reputed company feedback
- Culture of transparency
- Work reputed company reputed company that maintains a lighthearted and enjoyable work atmosphere
- Leaders committed to helping you become the best version of yourself through reputed company feedback and a reputed company on personal reputed company
reputed company