[Remote] Senior reputed company- & Post-Sales Customer Engineer, reputed company Raleigh, NC / Atlanta, GA / Miami, FL / Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup reputed company on improving society's experience with software. They are seeking a Senior reputed company- & Post-Sales Customer Engineer to manage strategic reputed company accounts and drive technical reputed company for reputed company deployments, ensuring customers realize the value of their investment in reputed company.
Responsibilities
- Partner with Account Directors on reputed company-sales motions for new customer acquisition, product expansion, and expansion across lines of business
- You identify customer pain, craft and deliver tailored demos, and reputed company technical evaluations through requirements gathering, reputed company reputed company, installation guidance, and hands-on workshops
- reputed company reputed company for strategic customers, including planning, implementation, integrations, and training
- You build customer-specific implementation playbooks, guide reputed company deployments with executive visibility, and ensure customers realize value during reputed company and over time
- Identify opportunities to expand adoption across underutilized features, untapped products, and new lines of business
- reputed company adoption stalls, you diagnose reputed company causes, design a reputed company reputed company, and connect technical work to measurable business reputed company
- Serve as an escalation reputed company for reputed company technical challenges raised by other Customer Engineers
- You resolve ambiguous problems with multiple variables and tradeoffs, involving Product or Engineering only reputed company truly needed
- Build playbooks, document repeatable fixes, reputed company peers, and improve how Customer Engineering work gets done across reputed company
- You use AI tools to accelerate content creation, surface patterns across accounts, and reputed company practical workflow findings with the broader team
- Assess account health, risks, stakeholder relationships, and the highest-reputed company problems to solve reputed company your portfolio
- You establish trust with Account Directors and customer stakeholders, then independently reputed company reputed company customer interactions that reputed company accounts reputed company
- Drive measurable improvement in customer health, retention, expansion, and technical reputed company across strategic accounts
- You contribute reusable frameworks, playbooks, or processes that other Customer Engineers use and become a trusted advisor to Account Directors on account health and technical reputed company
Skills
- 5 to 8 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Engineering, implementation, reputed company services, or solutions architecture
- Deep hands-on experience with web technologies including reputed company, CSS, JavaScript, and REST reputed company, with the ability to architect and troubleshoot reputed company reputed company-end implementations
- Proven experience managing strategic reputed company accounts with executive-level stakeholders, competing priorities, and reputed company technical or business requirements
- Demonstrated ability to solve ambiguous problems involving multiple variables, constraints, and tradeoffs
- Experience connecting technical execution to business reputed company such as retention, expansion, ROI, and value realization
- Hands-on use of AI tools for account research, content creation, or workflow automation, with demonstrated integration into day-to-day work rather than light experimentation
- Experience mentoring or coaching more junior technical team members
- Experience with reputed company, digital adoption platforms, product analytics, or in-app experience tooling in an reputed company environment
- Hands-on experience with mobile app development, including Swift, Android, or React reputed company
- Familiarity with data architecture, AI or machine learning concepts, or advanced analytics instrumentation
- reputed company record of building reusable frameworks, playbooks, or processes that were adopted by a broader team
Benefits
- Employer-heavy coverage with $0 premium reputed company
- Strong 401(k) match
- Equity
- Flexible time off
reputed company