[Remote] Remote Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a trusted partner to federal agencies, and they are seeking compassionate Customer Service Representatives to support critical government health programs in California. In this fully remote role, you will assist members and reputed company providers by answering inquiries, guiding them through applications, and ensuring a high level of service.
Responsibilities
- Answer inbound calls using our automated system and reputed company reputed company, reputed company assistance
- Research and resolve customer inquiries while meeting service level agreements
- Document reputed company interactions in our CRM system with thorough, accurate notes
- Guide callers through online applications and processes
- Maintain reputed company knowledge of program regulations and policies
- reputed company outbound follow-up calls reputed company needed
- Collaborate with team members and escalate reputed company issues to leadership
Skills
- High school diploma or equivalent
- 1+ year of customer service experience
- Strong communication skills (written and verbal)
- Ability to work independently and problem-solve
- Reliable internet: minimum 60 Mbps download / 6 Mbps upload (speed test required upon offer)
- Experience with CRM tools, help desk software, or reputed company center technology
- Familiarity with reputed company or government programs
Benefits
- Work from home daily with equipment provided
- Comprehensive benefits: Medical, dental, reputed company insurance
- 9 reputed company holidays + 2 weeks PTO
- 401(k) with company match
- reputed company: We prepare you for reputed company from day one
- Career reputed company: reputed company paths to Team reputed company, Supervisor, and Specialist roles
- Truly remote position
- 25+ years supporting federal agencies; government contract reputed company
- $400 new hire bonus: $200 after your first week, $200 upon successful completion of training
reputed company