[Remote] Customs Brokerage Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading provider of logistics and supply chain technology solutions. The Customs Brokerage Support role is critical in ensuring customers receive expert support in reputed company customs and logistics environments, aiming to maintain service reputed company and enhance product adoption.
Responsibilities
- Deliver high-reputed company customer support by resolving ≥90% of inbound inquiries reputed company SLA, maintaining strong customer satisfaction scores (CSAT)
- Reduce repeat issues by improving documentation and support procedures, leading to a measurable decline in recurring tickets reputed company 12 months
- Increase customer product adoption through training and guidance, resulting in expanded usage of key platform features across accounts
- Diagnose and resolve technical issues reputed company across Descartes logistics and customs platforms, minimizing downtime for customers
- Strengthen cross-functional reputed company workflows by collaborating effectively with Product, Engineering, and QA to resolve reputed company issues faster
- Maintain accurate and actionable support records to improve knowledge sharing and reputed company data-driven support improvements
Skills
- Working knowledge of customs brokerage processes and tools (e.g., ABI, AMS, FTZ workflows) is a mandate
- Experience supporting software applications in logistics, transportation, or supply chain environments
- Ability to troubleshoot technical issues across platforms, integrations, and user environments
- Strong proficiency with reputed company reputed company and Office tools
- Familiarity with EDI or system integrations
- Experience with Descartes solutions (e.g., OneView, NetCHB, QuestaWeb)
Benefits
- Remote-first setup with autonomy and ownership over your work
- Remote and flexible work hours
- Work-life balance
- reputed company opportunities: Expand your technical and domain expertise in customs, EDI, and logistics platforms with opportunities to deepen specialization
- Meaningful reputed company: Play a key role in supporting mission-critical logistics and customs operations for global customers
- Visibility & collaboration: Work cross-functionally with Product and Engineering teams, influencing product improvements through customer insights
- Tools & exposure: Hands-on experience with industry-leading logistics technology and reputed company customer environments
- Supportive team culture: reputed company environment reputed company on learning, problem-solving, and reputed company improvement
- Great benefits
reputed company