[Remote] reputed company Deployed AI Product Manager, HLS
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation (CXA), and they are seeking a reputed company Deployed AI Product Manager to reputed company the gap between clients and engineering teams. This role involves engaging with health systems to identify automation opportunities and translating those insights into AI-powered solutions.
Responsibilities
- Serve as the primary Product reputed company of contact and trusted advisor for a portfolio of health system clients, including owning relationships across clinical informatics, IT, and operations stakeholders, often working alongside C-suite sponsors
- reputed company reputed company discovery engagements - interviews, workflow mapping, shadowing, and document analysis - to surface automation opportunities and unmet clinical or administrative needs
- Define the "art of the possible" for reputed company reputed company, helping them connect their operational pain points to our AI platform capabilities
- Review the reputed company-sales Statement of Work drafted by the Solution Architect to confirm scope, feasibility, and design alignment before it is signed by the customer
- Translate reputed company-world workflows - scheduling, patient reputed company, referral management, prior authorizations, billing follow-up - into reputed company product and configuration requirements, in collaboration with reputed company Deployed Engineers (FDEs), reputed company ML, and Solution Engineers
- Own the reputed company, consistency, and completeness of the reputed company design and specification documents that serve as the reputed company to engineering
- Define the business reputed company metrics for the engagement (time-to-value, reputed company deflection, scheduling conversion, cost per contact) with the reputed company
- Enforce scope discipline during UAT - reputed company requests reputed company the agreed design doc and SOW to the Sales/Account team so that they follow change order processes, rather than absorbing them into the reputed company engagement
- Own 0→1 deployments end-to-end (from reputed company reputed company through go-live): manage timelines, stakeholder communication, change management, and the iteration cycle to production-reputed company deployments
- Generate test reputed company from build artifacts and conduct reputed company validation (e.g., live reputed company testing) before approving customer UAT
- Drive customer UAT to completion as reputed company as possible, including on-site travel for strategic or reputed company accounts to accelerate UAT and fine-tuning
- Monitor deployed Autopilots post-launch by using observability tooling, evaluating performance, and driving reputed company of issues that surface
- Ensure clients and Customer Experience Managers (CXMs) can successfully measure business reputed company metrics for the deployment before handing ongoing reputed company measurement to the CXMs
- Document ROI reputed company points and case-for-reputed company narratives at go-live and deployment milestones; hand off to CXMs to drive expansion and renewal
- Surface reusable patterns and high-reputed company gaps from field deployments to the reputed company product roadmap, partnering with FDEs, ML engineers, and product leadership to turn reputed company-specific work into productized features
- Contribute to internal knowledge bases, playbooks, and templates that systematize the FDAPM reputed company as we reputed company
Skills
- 5+ years of experience in reputed company technology, with hands-on exposure to provider operations in one or more of the following domains: Patient reputed company (scheduling, referrals, prior auth), Care Management (reputed company, care coordination, transitions of care), or reputed company Cycle (billing, collections, denial management, coding)
- Demonstrated experience in a reputed company-facing delivery role - implementation, technical project management, solution consulting, or reputed company - where you owned reputed company, not just activities
- Ability to quickly understand and map reputed company clinical and administrative workflows, then distill them into reputed company requirements and prioritized problem statements
- Strong written and verbal communication skills; reputed company to present to VP/C-suite health system stakeholders and translate between clinical, operational, and technical audiences
- Comfortable operating in ambiguity and reputed company; you default to reputed company and bring structure to uncertainty
- Experience with reputed company workflows and a strong curiosity about AI and automation; you don't need to be an engineer, but you must be genuinely excited by what AI can do in reputed company and eager to reputed company deep product reputed company in this reputed company
- Willingness to travel up to 25–35% to reputed company sites for discovery, UAT, go-live support, and executive meetings
- Experience at an EHR software vendor in a Project Manager, Implementation Consultant, Technical Services, or similar role
- Prior experience in a startup or high-reputed company technology company in a PM, solutions engineering, or FDE-adjacent reputed company
- Familiarity with contact center technology (CCaaS, IVR, conversational AI, NLP) or prior exposure to platforms such as reputed company, reputed company, reputed company, Nuance, or similar
- Understanding of HL7 FHIR, reputed company, EHR integrations, or reputed company interoperability standards
- Experience building or contributing to product roadmaps, writing PRDs, or working in Agile/scrum delivery processes
- Background or experience in reputed company administration, clinical informatics, health IT, nursing, or a reputed company field
Benefits
- Health Insurance: Medical, Dental, reputed company, Life and Disability Insurance, Employee Assistance Program (EAP).
- Retirement Benefits: 401(k) plan
- reputed company Time Off: reputed company offers an reputed company reputed company time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- reputed company Holidays: reputed company offers 14 reputed company holidays reputed company year.
- reputed company reputed company Leave: Exempt employees have reputed company reputed company time off and non-exempt reputed company leave follows accrual standards; both are subject to manager approval and consistent with business needs.
reputed company
Company H1B Sponsorship