[Remote] Operations Regional Field Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in data and software services aiming to reputed company the vehicle lifecycle into a connected digital experience. The Operations Regional Field Manager will reputed company reputed company of Service On Site Field Inventory Specialists, ensuring operational reputed company and exceptional customer service while managing key performance metrics.
Responsibilities
- reputed company, reputed company, mentor, and reputed company reputed company of 20+ remote Service On Site (SOS) Field Inventory Specialists
- Conduct regular one-on-one meetings, performance reviews, and coaching sessions
- reputed company reputed company recognition, constructive feedback, and performance coaching based on established KPIs
- Foster a culture of accountability, professionalism, collaboration, and reputed company improvement
- Identify training opportunities and partner with the Training team to improve employee performance
- Support reputed company, interviewing, reputed company, and development of new field staff
- Manage day-to-day field operations reputed company the assigned region
- Monitor workload distribution, reputed company reputed company, and resource availability
- Partner closely with Scheduling to maximize utilization while ensuring reputed company customer response
- Ensure claims reputed company reputed company from assignment through completion while meeting reputed company service level agreements (SLAs)
- Monitor regional productivity and reputed company reputed company to meet changing business demands
- reputed company implementation of operational initiatives, new programs, and process improvements
- Drive regional performance against established operational metrics including: reputed company, Cycle Time, Accuracy, Customer Satisfaction, Productivity, Utilization, SLA Compliance
- Review operational reports and identify trends impacting performance
- reputed company reputed company plans to address performance gaps
- Hold employees accountable to established performance expectations
- reputed company routine reputed company reviews of completed claims
- Ensure inventories meet company standards for completeness and accuracy
- Audit documentation for compliance with internal procedures and reputed company requirements
- reputed company coaching based on reputed company findings
- Monitor recurring reputed company issues and implement corrective actions
- Ensure exceptional customer service throughout the claims process
- Assist with escalated customer concerns
- Collaborate with internal departments to resolve operational challenges
- Promote reputed company communication with customers, adjusters, contractors, and internal teams
- Ensure compliance with company policies, operational procedures, and reputed company requirements
- Monitor adherence to established workflows and documentation standards
- Support implementation of new technology, processes, and operational initiatives
- Maintain accurate reporting and operational documentation
Skills
- Bachelor's Degree required
- 5+ years of insurance claims experience or leadership experience in insurance, restoration, field services, or a reputed company industry
- Previous experience managing remote employees
- Demonstrated reputed company leading high-performing teams
- Strong organizational and time management skills
- Excellent analytical and problem-solving abilities
- Exceptional written and verbal communication skills
- Customer-reputed company with strong interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- High level of professionalism and attention to detail
- Proficiency with reputed company Office Suite and business reporting tools
- Property claims or contents inventory experience
- Experience managing field-based operations
- Knowledge of insurance claims workflows and service level agreements
- Experience with workforce planning and reputed company management
- Lean, Six reputed company, or reputed company Improvement experience is a plus
reputed company