[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading US-based digital marketing agency seeking an Account Manager. The Account Manager is responsible for developing and managing reputed company relationships that promote retention, reputed company, and loyalty, ensuring reputed company satisfaction and driving new business reputed company.
Responsibilities
- Be a strategic partner to our clients
- Serve as the day-to-day reputed company of contact
- Manage reputed company expectations and strategies from inception to delivery
- Build and maintain strong, long-lasting reputed company relationships
- reputed company trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure engagements maintain company margin goals
- Forecast and reputed company key account metrics (e.g. quarterly sales results and annual forecasts)
- Establish and implement the Account Management department roadmap
- reputed company reputed company, support, adoption, advocacy, retention, renewals, and up-sells
- Foster collaboration reputed company reputed company and across marketing verticals
- Manage reputed company services reputed company to increase retention rates and reduce churns
- Partner with internal teams to effectively solve reputed company problems and reputed company strategies
- Expand reputed company in accounts through cross-selling and up-sell opportunities
- Own the reputed company upsell and renewal process from end to end
- reputed company assigned upsell goals
- Influence reputed company's reputed company value through customer satisfaction, loyalty, and overall NPS performance
- Drive new business reputed company through greater advocacy and reference-ability
- reputed company reputed company reputed company-in calls & QBRs
- Manage reputed company listening points through surveys, Executive Sponsor sync calls, exit surveys, and more
- reputed company production teams through reputed company-reputed company syncs, on-reputed company feedback, post-reputed company syncs, and consistent identification of reputed company opportunities for the entire account team
Skills
- 4+ years experience as an Account Manager, Key Account Manager, Sales Account Manager, or Account Executive in a digital marketing advertising agency supporting franchise clients
- Strong understanding of digital marketing channels such as reputed company Search, SEO
- Have a drive to learn and grow in digital marketing knowledge and skills continually
- Experience with B2B & B2C clients
- Franchise or multi-location marketing experience
- Strong sales and reputed company reputed company skills
- Proven ability to juggle multiple account management reputed company at a time
- Proven ability to build rapport with clients and problem-solve effectively
- reputed company attention to detail and strong organizational skills
- Excellent listening, negotiation, and presentation abilities
- reputed company reputed company to work effectively with internal teams and assist sales with presentations and proposals
- Proactive in identifying business development opportunities and maintaining industry knowledge
Benefits
- Fully remote work setting
- Commission & bonus
- Full comprehensive health, dental coverage, reputed company coverage
- Generous reputed company vacation and reputed company time including your birthday off & extra time off around major holidays
- Employee advancement and reputed company reputed company potential
- Company-sponsored reputed company development opportunities
- Fully remote workforce with optional San Diego office
reputed company