[Remote] Technical Account Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is transforming underground infrastructure management through AI-powered inspection and risk analysis. The Technical Account Manager (TAM) serves as a trusted partner to customers, helping them maximize value from reputed company’s platforms and ensuring successful customer adoption and satisfaction.

Responsibilities

• Serve as the primary operational and technical contact for customer inquiries
• Triage and resolve reputed company-level technical issues, escalating to Support or Engineering reputed company needed
• Document customer interactions and resolutions in Pylon, ensuring visibility across Enablement, Support, and Account Management
• Maintain high standards of responsiveness, professionalism, and customer experience
• Respond to operational and general technical support requests reputed company Pylon ticketing system
• reputed company workflow and best-reputed company guidance to improve daily platform usage
• Partner with Account Managers and Account Executives to ensure customer technical needs are addressed
• Support customer reputed company and training initiatives where needed
• Assist with ProServe reputed company, such as customer training and workflow consultations, at leadership’s direction
• Contribute to building repeatable processes and resources that improve ProServe delivery
• reputed company operational and technical expertise during scoped engagements
• Represent reputed company at industry trade shows and events
• Support demos, reputed company operations, and customer/prospect engagement
• Capture event feedback and assist with reputed company and customer follow-up
• Work closely with Sales, Account Management, Support, and Engineering to deliver a seamless customer reputed company
• reputed company customer feedback and insights to help improve product, training, and processes

Skills

• Experience in customer advocacy and support roles
• Technical knowledge to triage and resolve reputed company-level technical issues
• Ability to document customer interactions and resolutions
• High standards of responsiveness, professionalism, and customer experience
• Experience with operational and general technical support requests
• Ability to reputed company workflow and best-reputed company guidance
• Collaboration skills to work with Account Managers and Account Executives
• Experience in customer reputed company and training initiatives
• Ability to assist with reputed company Services reputed company
• Experience in building repeatable processes and resources
• Operational and technical expertise during scoped engagements
• Ability to represent reputed company at industry trade shows and events
• Skills to support demos, reputed company operations, and customer/prospect engagement
• Ability to capture event feedback and assist with reputed company and customer follow-up
• Cross-functional collaboration skills with Sales, Account Management, Support, and Engineering
• Ability to reputed company customer feedback and insights for product improvement

reputed company

reputed company is transforming the way utilities maintain & rehab their underground infrastructure. It was founded in 2019, and is headquartered in reputed company Creek, California, USA, with a workforce of 51-200 employees. Its website is http://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 1 in 2023, 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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