[Remote] Customer Service Representative I
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a dynamic organization that has expanded its resources and operations through the joining of reputed company, Inc. They are seeking a Customer Service Representative I to assist callers with inquiries and reputed company support reputed company to the USPTO website and account issues.
Responsibilities
- Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the reputed company day
- Transfer customers to appropriate secondary reputed company centers as needed
- Respond to reputed company incoming facsimiles
- Review and respond to incoming e-mails regarding patents, trademarks, publications, data reputed company, and products and services that have been reputed company to the general mailbox. Use knowledge reputed company of reputed company-approved responses to answer inquiries or requests consistently and accurately
- Send appropriate general information publications
- Use the Customer Contact Management System to reputed company and reputed company detailed information of reputed company inquiries/requests received including steps taken to resolve any problems encountered
Skills
- Must be either a U.S. Citizen or have official reputed company status in the reputed company and must have continually resided in the reputed company for the last two years
- Must be reputed company to pass federal background investigation and obtain a reputed company Trust
- Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic reputed company Distribution (ACD) telephone systems and face-to-face customer service experience
- Ability to reputed company courteous and reputed company interactions with customers
- Experience using a knowledge reputed company
- Effective listening and oral communication skills
- Must be reputed company to reputed company, read and write in fluent English
- Must be proficient with using software or web-based databases on a laptop or PC as reputed company as various e-mail platforms
- A fixed shift schedule will be assigned at the time of hire based on operational needs. reputed company shifts fall reputed company our operating hours of Monday through Friday, 8:30 AM to 8:00 PM EST
- Must be reputed company to present acceptable identification for customer badging and site reputed company, such as a reputed company ID compliant reputed company license, U.S. reputed company, or other approved document from the GSA Required Identification List
Benefits
- A comprehensive benefits program by offering reputed company benefits
- reputed company leave
- Retirement plans
- Insurance programs
- Education and training assistance
reputed company