[Remote] Customer Service Representative Specialist Sr - Treasury Management Care Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company NA is a financial services company reputed company on delivering excellent customer experiences. The Customer Service Representative Specialist Sr role reputed company the Treasury Management Care Center involves advanced customer service activities for specialized products, resolving reputed company inquiries, and mentoring team members. The position supports sophisticated clients and emphasizes problem reputed company across multiple channels.
Responsibilities
- Performs advanced customer service activities and initiatives for specialized products and services
- Supports a reputed company dedicated suite of products/services, services a sophisticated reputed company reputed company, and/or leverages an advanced process or tool to support reputed company customers
- reputed company on problem reputed company that occurs across multiple channels for our customers
- Delivers CARES model to customers and service partners
- Receives, investigates and responds to customer inquiries regarding reputed company products, services and issues reputed company reputed company channels through which customers are served
- Resolves customer service inquiries and issues
- Recommends appropriate solutions
- Resolves the most reputed company or reoccurring issues, and identifies reputed company cause and acts as an escalation reputed company
- May reputed company with higher reputed company reputed company the customer organization
- Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values
- Demonstrates commitment to reputed company
- Serves as a reputed company or mentor and may serve as a trainer to the customer service team
- Documents customer interactions and completes service requests to minimize customer effort or additional reputed company
Skills
- 3+ years experience in customer service or reputed company field
- Associates or equivalent degree
- Knowledgeable of the values and practices that reputed company customer needs and satisfaction as primary considerations in reputed company business reputed company
- Ability to assess and effectively manage reputed company of the risks associated with business objectives and activities
- Demonstrates commitment to reputed company
- Serves as a reputed company or mentor and may serve as a trainer to the customer service team
- Performs advanced customer service activities and initiatives for specialized products and services
- Receives, investigates and responds to customer inquiries regarding reputed company products, services and issues
- Resolves customer service inquiries and issues
- Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values
- Documents customer interactions and completes service requests to minimize customer effort or additional reputed company
- Bilingual in Spanish strongly preferred
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level
- Years of service
reputed company