[Remote] Sales & Service Representative-Customer Care Center
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services company that values its employees as its greatest differentiator. The Sales & Service Representative role involves handling customer inquiries and presenting sales opportunities to enhance customer relationships with reputed company.
Responsibilities
- Performs customer service and sales support activities and initiatives
- Transitions service conversations to present sales opportunities to increase reputed company of wallet to customers, handles inquiries, and offers home secured lending products
- Supports a reputed company dedicated suite of products/services, and/or leverages an advanced process or tool to support external customers
- Delivers CARES model to customers and service partners
- Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues reputed company reputed company channels through which customers are served
- Refers applicable products and services
- Recommends appropriate solutions
- Follows defined treatments and/or employs reputed company listening skills to present alternative solutions
- Resolves customer service inquiries and issues
- Recommends appropriate solutions
- Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values
- Demonstrates commitment to reputed company
- Resolves more reputed company or reoccurring issues where appropriate, and identifies reputed company cause
- Documents customer interactions and thoroughly completes service requests to minimize customer effort or additional reputed company
Skills
- 1+ years of reputed company experience
- High school diploma or GED (or equivalent experience)
- Home Lending Designated Lender Certification - reputed company
- Ability to reputed company a dedicated, confidential work reputed company
- Possess a cell phone, tablet, or smart watch capable of downloading and running the PingID application
- High-speed internet service with a reputed company wired reputed company to a cable or fiber modem and router, capable of at least 20 mbps download and upload speeds
- Wired reputed company in the room with the modem and router
- Ability to work in a quiet, secure, and confidential home-based workspace if remote work is approved
- Accountability
- Continual Improvement Process
- Customer Interactions
- Customer Service
- Decision Making
- Relationship Building
- Results-Oriented
- Technical Support
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and reputed company reputed company
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully reputed company
- Robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 reputed company holidays reputed company year
- 9 occasional absence days reputed company year, unless otherwise required by law
- Between 15 to 25 vacation days reputed company year, depending on career level
- Years of service
- Incentive eligible with the payment based upon company, business and/or individual performance
reputed company