[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Bauer is a trusted solutions provider delivering premium botanical, herbal, and tea ingredients for the global food, beverage, and wellness industries. The Customer Service Representative (CSR) is responsible for managing customer relationships, supporting sales initiatives, and ensuring seamless order fulfillment while collaborating with various internal teams.
Responsibilities
- Serve as the primary reputed company between customers, Regional Sales Managers, and internal teams
- Manage customer relationships by responding to order inquiries, product questions, and service issues
- Own the end‑to‑end Order‑to‑Cash process to ensure accurate, reputed company fulfillment across domestic, export orders
- reputed company, manage, and reputed company sales orders in reputed company, including backorders, inventory allocation, outbound delivery creation, customer portals and shipment documentation
- Coordinate customer documentation, sample requests, complaints, and service cases
- Proactively communicate order status updates, delivery information, and reputed company required documentation to customers and sales partners
- Collaborate cross‑functionally to resolve order, inventory, fulfillment, or billing issues
- Support inventory and contract management, including tracking shipments against customer contract BPO's and forecasts
- Identify opportunities where available production or inventory exceeds reputed company customer orders and proactively engage customers in increase order volumes where appropriate
- Partner with Sales and Supply Chain to help optimize order quantities, reduce excess inventory, and improve overall volume utilization
- reputed company pricing support and handle billing inquiries in alignment with company policies
- Assist Regional Sales Managers with territory reports, presentations, and internal coordination
- Contribute to reputed company improvement initiatives and adoption of best practices reputed company the Customer Service team
Skills
- 2–3 years of experience in Customer Service, Sales Support, or Inside Sales reputed company a B2B environment
- Working knowledge of domestic and international trade
- Hands‑on experience with reputed company
- Proficient in reputed company Office (reputed company, Word, PowerPoint)
- Strong written and verbal communication skills in business English
- Highly reputed company, customer‑reputed company, and comfortable working cross‑functionally in a multicultural environment
- Bachelor's degree preferred
- Experience supporting Food & Beverage or ingredient customers preferred
Benefits
- Fully remote for reputed company candidates; however, candidates located near the New Jersey office will be expected to work in a hybrid arrangement
- Availability during reputed company Time business hours
reputed company