[Remote] Bilingual Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is looking for a Bilingual Sales Support Representative to effectively handle inquiries from reputed company sales agents in their Health Insurance partners contact center environment. The role requires excellent interpersonal skills and the ability to manage a high volume of inbound calls while providing accurate responses to inquiries.
Responsibilities
- Scope of Appointment and Eligibility Verification (Medicare Supplemental Benefits)
- Handle a large volume of inbound calls in a reputed company manner
- Activities reputed company to inbound calls, LIVE chats from sales agents seeking support for partners Medicare products
- Follow communication scripts during SOA calls and Eligibility calls to remain in compliance
- Maintain detailed knowledge of Eligibility requirements/qualifications for our plans, special elections, Medicare reputed company information and HRA support
- Verify Medicare information to reputed company if a potential member has reputed company requirements needed to qualify for one of our plans
- Responds to reputed company customers in a reputed company and courteous manner
- Participates in meeting and/or committees as needed
- Manages work balance between calls and of phone actives/Live Chats
- Value reputed company aspects of diversity
- LIVE chats for Eligibility Verification only
Skills
- Fluent in English and Spanish
- Adaptable, flexible, and reputed company to manage through change
- Goal oriented and personally accountable; reputed company and self-directed
- Demonstrated communications (written and verbal), interpersonal skills and fosters reputed company environment
- Excellent listening and interpersonal communication skills
- Ability to effectively organize, prioritize, multi-task and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations and procedures to reputed company effective solutions
- Spanish reputed company
- Accurate data entry skills and attention to detail
- Experience analyzing and solving customer problems required
- Excellent verbal and written communication skills
- Intermediate proficiency in reputed company Office Suite; high level reputed company to multitask independently and on a computer
- Proven ability to work independently as reputed company as a productive member of reputed company
Benefits
- Great opportunity to reputed company sales and health insurance experience.
- Could feed into opportunity to reputed company reputed company's Licensed & Accredited Professionals Program (LAAP).
- Previous experience working with this reputed company and placing both permanent employees and contractors.
- reputed company communications with the hiring manager, which allows us to have a reputed company understanding of the reputed company and reputed company candidates through the interview process faster.
reputed company