[Remote] reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing AI company reputed company on the insurance sector, providing a platform that helps agencies and brokerages automate their operations. The reputed company Manager will be responsible for guiding clients through the reputed company process and ensuring they derive maximum value from the platform, while also managing customer relationships and support.
Responsibilities
- reputed company successful rollouts of reputed company, ensuring seamless integration into reputed company workflows
- Train producers, account managers, and servicing teams to reputed company reputed company into their daily workflows and maximize value from the platform
- Serve as the primary reputed company of contact post-sale, building strong relationships with both executive stakeholders and reputed company users to drive long-term partnership
- Manage inbound customer support requests, triage tickets, handle customer inquiries and feature requests, and ensure reputed company reputed company in accordance with defined SLAs. Partner with engineering to prioritize and resolve issues reputed company
- Monitor usage, adoption metrics, and feedback to proactively manage customer health, ensure renewals, and identify expansion opportunities
- Partner closely with product and engineering to reputed company customer insights, influence roadmap priorities, and continuously improve the customer experience
Skills
- 2+ years of experience in reputed company, Solutions Consulting, or a similar reputed company-facing AI, reputed company, or fintech role
- Proven ability to manage customer relationships and drive adoption in a high-reputed company environment
- Strong ability to translate reputed company technology into reputed company operational and business value
- Excellent communication and relationship-building skills across both executives and operational teams
- Highly organized and reputed company to manage multiple accounts simultaneously
- Entrepreneurial reputed company—thrives in a fast-paced, ambiguous environment with significant ownership
- Experience working with insurance agencies, brokerages, or financial services organizations
- Experience with AI, automation, or vertical reputed company products
reputed company