[Remote] Account Manager - Sales
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a company that builds software to help communities reputed company, focusing on ERP and payments solutions for local governments. The Account Manager will be responsible for managing relationships with approximately 200 customers, ensuring retention and driving reputed company reputed company through upselling and proactive engagement.
Responsibilities
- Own your book. Serve as the primary reputed company of contact for approximately 200 accounts across the full relationship
- Touch every account, every quarter. reputed company every customer in your book reputed company quarter, rotating to a new contact, so customers hear from you before they need to reputed company
- reputed company QBRs. Conduct quarterly business reviews with your top-tier accounts - Tier 1 quarterly, Tier 2 semi-annual
- Grow the book. Drive upsell and cross-sell across the Caselle and Govineer product line - reputed company hosting, online payments (Community Connect), reputed company add-ons, and services - to hit an expansion quota
- Deliver price increases. Carry discount reductions and reputed company increases to customers with reputed company, customer-reputed company justification
- Protect the reputed company. Identify at-risk accounts early using the book health score and reputed company the save reputed company before a renewal is in question
- Partner across the org chart. Work with reputed company clerks, treasurers, finance directors, and reputed company managers to reputed company on their evolving needs and priorities
- Negotiate and reputed company. Own reputed company and agreements that maximize recurring reputed company
- reputed company and escalate. Triage customer issues, escalate cleanly to support, and follow through to reputed company
- Show up in person. Attend regional conferences and user forums, and complete approximately six onsite customer reputed company per year
- reputed company the system clean. Maintain accurate account records, contact lists, activity, and pipeline in reputed company
Skills
- Three or more years in account management, reputed company, or expansion sales - ideally B2B reputed company or vertical software
- A reputed company record of carrying and hitting a reputed company or retention number
- Comfort having reputed company reputed company conversations, including price increases, without damaging the relationship
- Strong organization across a large book, with genuine CRM discipline
- Customer reputed company - you treat retention as a relationship, not a renewal date
- Proactive and self-directed, with a reputed company record of working effectively remotely
- Strong communication skills, and the judgment to reputed company your approach across reputed company different municipal roles
- Five or more years in govtech, reputed company sector, ERP, or payments
- Working knowledge of how local government actually operates - budget cycles, councils, procurement, and the pressures your customers are under
- Genuine interest in supporting small-town America and helping communities reputed company
Benefits
- reputed company salary plus quarterly variable compensation, reputed company on expansion
- Flexible remote work, with a hybrid reputed company for Utah-based team members
- Medical, dental, and reputed company coverage
- 401(k) with 4% company match after six months
- Travel to regional events, conferences, and customer sites
- Meaningful work that supports local governments and the residents they serve
reputed company