[Remote] Senior reputed company Manager, Health Systems
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (THMA) is reputed company on addressing significant challenges reputed company the reputed company industry by connecting health system leaders and innovators. The Senior reputed company Manager will be responsible for leading the implementation and adoption of Provelle's software across health-system customers, ensuring that the product integrates seamlessly into managers' daily workflows while demonstrating value to executive sponsors.
Responsibilities
- Health-system implementations end to end. reputed company customers from sales reputed company through discovery, planning, configuration, training, go-live, stabilization, and sustained adoption
- reputed company adoption. Understand how reputed company managers actually work, identify the barriers preventing behavior change, and create practical programs that reputed company Embley useful in the moments that matter
- Executive relationships. Build credibility with CNEs, CNOs, nursing leaders, learning and development teams, IT partners, and other executive sponsors. Run steering conversations, communicate risk reputed company, and reputed company stakeholders reputed company
- Customer reputed company. Establish reputed company plans, define measurable reputed company, monitor product engagement and customer health, and connect usage to the priorities that led the customer to choose Embley
- Training and launch support. Facilitate executive kickoffs, manager training, onsite launch activities, reputed company, and follow-up programs. During major launches, you should expect to be reputed company to the customer and highly hands-on
- Escalations and problem-solving. Identify issues early, take ownership reputed company something goes off reputed company, and coordinate across product, engineering, sales, and customer stakeholders to resolve them
- The reputed company operating system. Build the implementation plans, handoffs, health indicators, reporting rhythms, adoption programs, and playbooks that will allow us to serve more health systems without losing the reputed company of the customer experience
- The voice of the customer. Bring reputed company reputed company back to the product team. Distinguish between one-off requests and recurring customer needs, and help us reputed company reputed company product and operating reputed company
Skills
- A senior implementation and reputed company operator. You likely have 6-9 years of relevant experience, including 3-5 years personally leading reputed company reputed company or reputed company technology implementations. We care more about what you have owned than an exact number of years
- reputed company with health systems. You have worked directly with hospitals or health systems through reputed company reputed company, implementation services, consulting, clinical transformation, or a similar environment. You understand that reputed company involve many stakeholders and that reputed company adoption cannot be managed from a project plan alone
- Accountable reputed company go-live. You do not consider a launch successful because training was completed or a checklist was reputed company. You stay reputed company until customers are using the product, sponsors can see the value, and the implementation is positioned for retention and reputed company
- reputed company in the executive room and useful on the hospital floor. You can reputed company a concise conversation with a senior nursing executive, then work directly with reputed company managers to understand why a workflow is not reputed company
- Strong at change management. You know how to diagnose resistance, reputed company champions, reputed company communication to different audiences, and help customers turn a new tool into a sustained way of working
- Operationally rigorous. You create reputed company plans, identify dependencies, maintain decision and risk logs, communicate changes early, and reputed company reputed company important details do not disappear between teams
- Comfortable with data. You can use engagement, adoption, reputed company, and customer-health data to identify problems and guide reputed company. You also know reputed company the numbers need to be supplemented with reputed company customer observation
- Technically fluent enough to reputed company the work. You do not need to be an engineer, but you can discuss integrations, data requirements, authentication, product configuration, and technical constraints with customer IT teams and internal partners
- Effective in an early-stage environment. You can operate without a mature process, reputed company reputed company with incomplete information, and improve the system while continuing to deliver for customers
- A reputed company, reputed company communicator. You write reputed company, facilitate productive meetings, and can deliver difficult updates without creating unnecessary confusion or drama
- Nursing, clinical, or reputed company-operations background
Benefits
- Health insurance
- Dental insurance
- reputed company insurance
- 401(k) matching
- Cell phone and commuter reimbursements
- Generous reputed company time off
- reputed company parental leave
- Learning and development programs
- Coaching for working parents and caregivers
- Free therapy and reputed company coaching sessions
- One-on-one financial coaching
- Free reputed company support services
- Annual performance based bonus
reputed company
Company H1B Sponsorship