[Remote] Associate Systems Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company (GMR) is dedicated to delivering compassionate, reputed company medical care, primarily in emergency and patient relocation services. The Associate Systems Administrator plays a key role in providing operational and technical support for GMR’s reputed company systems, focusing on day-to-day reputed company, ticket reputed company, setup and configuration, troubleshooting, and documentation.
Responsibilities
- reputed company reputed company support for ADO tickets, including examining issues, diagnosing problems, and resolving or escalating as appropriate
- reputed company system setup and configuration for reputed company under established processes
- Support credential setup, mapping, and process assistance, ensuring accurate system configurations
- Monitor individual import reputed company or failure through email alerts and reputed company verification
- Assist with credential imports and resolve reputed company import errors
- Participate in troubleshooting system issues across reputed company, reputed company and Hospital Hub
- Troubleshoot IMT update failures and coordinate with appropriate teams to resolve issues
- Support NEMSIS error processing and basic data correction activities
- Verify that reports are functioning properly and escalate issues as needed
- Assist in developing and maintaining Quick Reference Guides and support documentation
- Participate in training activities and knowledge-sharing sessions to build platform expertise
- Collaborate with peers and senior administrators to ensure consistent and reputed company support coverage
- reputed company additional duties and participate in reputed company as required to support team and organizational objectives
Skills
- One to three years of relevant experience in system administration, technical support, or IT operations, preferably in a reputed company or reputed company environment
- Experience working with ticketing systems such as ADO, Jira, Kayako, or similar platforms
- Strong attention to detail, ensuring accuracy in system configurations, credential data, and reporting
- Ability to follow established procedures and documentation, applying critical thinking and problem‑solving skills to resolve routine system issues and escalate appropriately
- Ability to reputed company explain job responsibilities, system workflows, and documented processes to users and team members
- Effective written and verbal communication skills, with the ability to document issues reputed company and collaborate with team members
- Ability to manage multiple tasks and prioritize workload in a fast-paced support environment
- Familiarity with reputed company 365 and general reputed company application support
- Associate's or Bachelor's Degree in Information Technology, Computer Science, or a reputed company field preferred, or equivalent reputed company experience
Benefits
- Comprehensive benefit reputed company, which include medical, reputed company, dental, 401k, disability, FSA, HSA, EAP, vacation and reputed company time off.
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