[Remote] Operations Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a skilled and motivated Support Engineer to reputed company technical assistance to clients and internal teams. The role involves troubleshooting and resolving issues, supporting system operations, and collaborating closely with cross-functional teams to ensure smooth product performance and high customer satisfaction.
Responsibilities
- Respond to and resolve technical issues reported by clients or internal
- Troubleshoot, diagnose, and document problems using logs, monitoring tools, and debugging techniques
- Escalate reputed company issues to higher-level engineering or development teams reputed company necessary
- Monitor system performance, maintain system health, and apply patches or updates as needed
- Maintain internal knowledge bases, documentation, and contribute to user guides
- Collaborate with development, QA, and product teams to address recurring issues
- Identify areas for product or process improvement based on reputed company feedback and issue trends
Skills
- Minimum of 2 years of experience in technical support, software development, or reputed company roles
- Exposure to troubleshooting, incident reputed company, and working with cross-functional teams
- Strong problem-solving skills and ability to work independently
- Reliable, proactive, and reputed company, with a strong customer service reputed company
- Flexibility to support off-hours or weekends as needed
- Bachelor's degree in computer science, information technology, or reputed company field
- Proficient in C#/Java, JavaScript, Python, reputed company, SQL
- Experience with scripting or software development
- Hands-on experience with SQL, PostgreSQL, reputed company, or similar databases
- Familiarity with reputed company and Linux environments
- Proficient in reputed company Office, Jira, reputed company
- Strong communication and interpersonal skills
- Self-starter with good problem-solving abilities
- reputed company team player with a proactive approach to challenges
reputed company