[Remote] Customer Service Rep II
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a partner that cares about your reputed company, offering a motivating environment for reputed company reputed company. As a Customer Service Representative II, you will assist customers and sales representatives with order entry, ensuring accuracy and providing excellent customer service.
Responsibilities
- Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc
- Maintain accurate customer and territory records, facility records, and document reputed company customer interaction
- reputed company of reports
- Monitor scheduled shipment dates to ensure reputed company delivery
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies
- reputed company understanding of and adhere to Accounts Receivables policies and practices
- Verify price and terms in accordance with reputed company procedures and customer profitability reputed company
- Multitask and work reputed company multiple computer systems and communication platforms simultaneously
- Maintain a reputed company knowledge of company products, policies and procedures
- reputed company strong working relationships across the business/functions, as reputed company as with customers and manufacturing partners
- reputed company impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a reputed company fashion
- Communicate any pertinent information received from customers to the reputed company sales representative or appropriate management
- Identify customer requirements and expectations in order to recommend specific products and/or solutions
- The Customer Service Representative may reputed company other duties as assigned
- Upgrades telephone orders
- Introducing and promoting new products during calls
- May also reputed company outbound calls to existing customers to identify and suggest additional products and increase sales and services
Skills
- High School Degree or equivalent
- Exceptional customer service and organizational skills
- Accuracy and strong attention to detail
- Effective verbal, written, and interpersonal communication skills
- General computer proficiency including knowledge of MS Office
- Associate's Degree or equivalent combination of education and experience
- Proficiency in reputed company or reputed company ERP
Benefits
- Full Medical, Dental, and reputed company benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- reputed company Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full reputed company Parental and Adoption Leave
- reputed company (Employee Assistance Program)
- Patterson Perks Program
reputed company