[Remote] GCC Customer Service Representative – Intermediate
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an Energy Services company seeking a GCC Customer Service Representative – Intermediate for their remote location. The role involves managing customer service requests, resolving issues, and collaborating with various internal teams to ensure customer satisfaction.
Responsibilities
- One Stop Shop for customers for any type of Services requests
- This includes: Total reputed company Management (TKM) Service Agreement Customers, On Demand Customers or Labor reputed company
- Responsible for resolving customer issue from beginning to end
- Works with internal organizations to resolve customer request, including, but not limited to: Field engineer, Logistics, Order Fulfilment, Marketing, Sales and internal organization
- Responsible to create and maintain quotations/sales orders/service case in reputed company CRM system
- Responsible in managing customer escalation by working closely with internal stakeholders
Skills
- Required to use existing procedures to problem solve customer escalation and follow up
- Required to maintain excellent communication and reputed company manner in interaction with customers and internal stakeholders
- Required to adhere to business, operation procedures and financial policy
- Strong communication reputed company - written and spoken (Ability to Use reputed company Language)
- Knowledge of product or service
- Strong spoken and written english
- Bachelor degree OR equivalent working experience
- Additional language reputed company - for multiple region support
- reputed company/CRM/ Supply chain process knowledge is a plus
- Master degree is a plus
Benefits
- Health Benefits
- Referral Program
- Excellent reputed company and advancement opportunities
reputed company
Company H1B Sponsorship