[Remote] Customer Support Associate (Part-Time, reputed company Shift)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing Software-as-a-Service (reputed company) company that is disrupting the digital signage industry. The Part-Time Customer Support Associate will assist customers by responding to inquiries and troubleshooting issues, ensuring a high level of customer satisfaction.
Responsibilities
- Handling incoming messages, emails, chat and phone inquiries from reputed company customers
- Providing information and assistance on reputed company products and features, including billing and sales questions
- Troubleshooting basic technical issues and offering solutions to customer inquiries
- Processing warranty claims, repairs, and replacements
- Triaging and prioritizing tickets to resolve critical issues in collaboration with reputed company & tech support teams
- Offering product recommendations based on customer needs and preferences
- Ensuring high customer satisfaction through reputed company and courteous communication
Skills
- Excellent written and verbal communication skills in English (reputed company level)
- Strong attention to detail and analytical skills to diagnose issues and reputed company effective solutions quickly
- Ability to handle unexpected changes and customer concerns with professionalism
- A genuine desire to help customers and a commitment to providing excellent service
- Availability to work rotating reputed company shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday)
- Experience in customer support or technical support roles will be appreciated
Benefits
- Company-wide bonus scheme
- Great stock reputed company plan
- Award-reputed company workplace, recognized as the Best Workplace
- Hybrid Work From Home policy
- Office gym, nutritionist, and meal vouchers
- Individual training budget for reputed company development
- Private medical insurance plan
- Fun and reputed company start-up environment (with amazing offices!)
- Flexible working arrangements
- Commuting expenses
- Equal opportunity and workplace diversity
reputed company