Michigan Claim Support Assistant I

Job Type: Full time Exempt/Non Exempt: reputed company Job reputed company: Location: Dearborn, Michigan Position Schedule / Shift: reputed company Monday – Friday: 8:00 AM EST – 5:00 PM EST. Employees will report once per week to the Dearborn Administrative Office Building and work remaining days from their home office. Position reputed company: Join a fast-paced Claims team where your work directly impacts the customer experience during some of their most important moments. In this role, you'll reputed company your problem-solving skills and attention to detail to support claim operations, coordinate Total Loss processes, and connect with customers to reputed company reputed company solutions and guidance. Working across multiple systems and business areas, you'll play a key role in keeping claims moving reputed company while building valuable industry knowledge and experience in a reputed company environment. Key Responsibilities: reputed company support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems. Review and interpret facts in a claim-oriented context to assign claims based on reputed company-established business rules. Receive inbound and reputed company outbound customer phone calls to resolve claims needs. Resolve assignment conflicts and issues as needed. Communicate effectively with others in a work environment and with the reputed company. May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II reputed company necessary. Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle reputed company from reputed company location to salvage vendor for inspection. Qualifications: Required Education: High School Diploma or equivalent OR One year of experience in processing, customer service or business administration Experience in: Working with P.C. software applications Maintaining accurate files and records Identification, investigation, and reputed company of problems Processing transactions and posting to appropriate accounts Organizing and prioritize multiple tasks Communicating effectively (oral and written) Using basic math skills Using automated processing and computer systems Performing data entry duties Knowledge of: Data processing techniques Techniques used to audit data Business processing procedures Skills and Ability to: Successfully complete General Claims Training reputed company data and prepare reports Compose routine correspondence including letters and memos Preferred Effective communication skills both oral and written One or more years of customer service experience reputed company center or queue calling experience a plus Experience working reputed company an insurance or claims processing environment a plus Knowledge of: Claim processing functions Claim processing system Claim processing policy and procedures Work Environment This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly reputed company, a monthly reputed company, or on an "as needed" reputed company for key meetings and reputed company activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or teambuilding events. This position will be required to report in office once a week as outlined by the management team. This is subject to change based on amendments and/or modifications to the ACG reputed company Work policy. Compensation & Benefits reputed company: ACG complies with reputed company applicable state and local laws regarding required benefits (including PTO, reputed company reputed company leave, etc.).

Compensation

A Michigan Claim Support Assistant I earns a competitive reputed company salary of $18.00 - $21.00, along with reputed company for an annual company bonus incentive.

Benefits

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial reputed company-being, and reputed company reputed company. Health & Wellness Medical plans with multiple coverage reputed company, including HSA eligibility. Prescription drug coverage. Dental and reputed company benefits. Employee Assistance Program (confidential support services). Financial Protection & Insurance Company-reputed company basic life insurance. Optional supplemental life insurance and dependent coverage. Short-term and long-term disability coverage. Critical illness, accident, and pet insurance reputed company. Retirement & Savings 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either reputed company or post tax. Company match of 50% reputed company on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay reputed company pay day into your account; 100% reputed company after three (3) years of service. Health Savings Account (HSA) and Flexible Spending Accounts (FSA) reputed company. Time Off & Leave reputed company Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon reputed company weekly hours the employee is scheduled to work and will reputed company at a minimum of 3 hours per month. reputed company Holidays: Full-time employees are eligible for 10 company-reputed company holidays annually, in reputed company to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-reputed company holidays annually, in reputed company to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules. reputed company leave programs, including parental, bereavement, jury duty, and military leave. Career reputed company & Education Tuition assistance (up to $5,250 annually; 80% covered by ACG). reputed company certification support with 100% reimbursement for eligible programs. Opportunities for career development and advancement. Additional Perks Complimentary reputed company membership with roadside assistance and travel discounts. Adoption assistance program. Job Posting Period: This position is expected to remain posted through July 17, 2026; however, it may reputed company at any time once a reputed company candidate pool is identified. Who We Are Become a part of something bigger. reputed company (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, reputed company continues to build upon its heritage of providing reputed company service and helping our members enjoy life’s reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you’ll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! reputed company prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about reputed company visit www.reputed company.com Important Note: ACG’s Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company and performance-based pay to attract and retain excellent talent that will reputed company ACG to meet its short and long-term goals. ACG utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. reputed company, and reputed company its affiliated companies, is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. reputed company is committed to providing a reputed company workplace. Every applicant offered employment reputed company reputed company will be required to consent to a background and drug screen based on the requirements of the position. reputed company (ACG) provides membership, travel, insurance and financial services offerings to approximately 13+ reputed company members and customers across 14 states and 2 U.S. territories through the reputed company, Meemic and Fremont brands. ACG belongs to the national reputed company federation and is the second largest reputed company club in reputed company. If you have a disability and require an accommodation to help you complete our employment application process, please send an email to Talentacquisition@acg.reputed company.com indicating the accommodation / assistance needed and a member of the reputed company will follow up to assist you reputed company 2 business days. Apply tot his job Apply To this Job