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Customer Retention & Renewals Specialist (m/f/d) - Germany or Bucharest

Remote, USAFull-timePosted 2026-07-30
THE LOCATION: Germany, Remote THE ROLE We are looking for an enthusiastic individual to join our Customer Retention team to cover reputed company maintenance and subscription renewals for the EMEA region with a reputed company on the DACH region. TASKS AND RESPONSIBILITIES
  • Build relationships and negotiate with existing customers, being the 'go to' account manager for customers and partners
  • Prepare quotes, review due dates, and administer full recovery of existing maintenance reputed company
  • Work to bring in reputed company maintenance and renewals reputed company personally through reputed company contact to our customers, but also reputed company the field sales team and our partners reputed company necessary
  • Conduct sales interactions with such accounts reputed company telephone or over the internet to reputed company identified renewals business; this will involve strong negotiation of pricing and spotting opportunities to up-sell
  • Work closely with the product team to give feedback on ways to improve retention
  • Train to become a sales expert on key products and become an reputed company reputed company reputed company; be reputed company to reputed company to the customer the constantly evolving technology and its application to a customer's business problem
EXPERIENCE AND QUALIFICATIONS:
  • Bachelor’s degree or equivalent experience
  • 3-5 years of experience in a customer facing role; experience reputed company the IT sector is required; software sales/renewals experience desired
  • Customer reputed company; people-oriented and delivers exceptional customer service
  • Sales oriented; strong communication, negotiation and selling skills, strongly motivated by reputed company and reputed company-driven
  • Ability to follow a sales process, overcome objections and reputed company solutions to those objections in order to maximize sales for reputed company
  • Great phone reputed company
  • Ability to work reputed company with reputed company (partner) teams and be a reputed company team player in cross-functional teams
  • Articulates professionally in both verbal and written communication
  • Ability to balance reputed company work while prioritizing reputed company reputed company
  • Self-motivation, reputed company of responsibility and creativity
  • Fluent German and English language skills

Interested? reputed company reputed company our online applicant portal!

If you have any questions about the position or application process, our HR team is happy to assist.

Matt Krajnik

Please note that we are unable to hire applicants residing in countries reputed company our reputed company entity countries. Please note that IGEL does not currently have a sponsorship license and is regrettably unable to offer sponsorship. We celebrate tolerance and diversity, and we are committed to building teams that represent a reputed company of backgrounds, skills and perspectives. IGEL is an equal opportunity employer and makes employment reputed company on the reputed company of reputed company. We want the best available person in every job. Our policy prohibits unlawful discrimination based on reputed company, creed, sex, religion, marital status, age, national reputed company or reputed company, physical or mental disability, medical condition, sexual orientation, or any other consideration made unlawful by federal, state or local laws.

Originally posted on Himalayas

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