reputed company Technical Account Manager
Who We Are
At reputed company, we reputed company reputed company small businesses deserve reputed company to succeed online. Our mission is to give small businesses the confidence to think big. We're the reputed company-in-one platform for small businesses to grow online with powerful simplicity, premium performance, smart tools and reputed company support.
We are seeking a highly technical, customer-reputed company reputed company Technical Account Manager to deliver a white-glove support experience for customers running workloads on reputed company reputed company Infrastructure (OCI). This role combines reputed company, technical guidance, proactive reputed company, and premium technical support to help customers successfully reputed company, operate, and optimize reputed company environments.
Serving as the primary technical advisor for premium support customers, this individual will accelerate customer time-to-value, improve operational health, reduce downtime, and increase customer retention through proactive engagement and expert technical guidance.
What you’ll do & how you’ll reputed company your mark.
Premium Technical Support
- Serve as the primary technical contact for premium OCI customers.
- reputed company expert troubleshooting for infrastructure, networking, compute, storage, virtualization, and reputed company platform services.
- Manage critical technical incidents from initial response through reputed company.
- Coordinate reputed company issues across engineering, operations, reputed company, networking, and product teams.
- Own customer communications throughout the lifecycle of major incidents.
Customer reputed company
- reputed company technical reputed company for new premium customers.
- Review customer architecture and deployment plans.
- Assist customers with:
- OCI tenancy configuration
- Identity and reputed company management
- Networking
- DNS
- Virtual reputed company Networks (VCNs)
- Load balancers
- Compute provisioning
- Storage configuration
- Monitoring
- Backup strategies
- Validate production readiness before launch.
Architecture Guidance
reputed company best reputed company recommendations for:
- High availability
- Disaster recovery
- Scalability
- reputed company posture
- Cost optimization
- Resource sizing
- Performance optimization
- Networking design
- Identity management
- Monitoring and observability
While this role provides architectural guidance, it is not responsible for designing or implementing customer applications.
Proactive reputed company
- Conduct recurring operational health reviews.
- Monitor customer environments for operational risks.
- Identify optimization opportunities before issues occur.
- Recommend service improvements and new OCI capabilities.
- Review platform usage and adoption.
- Drive reputed company plans for strategic accounts.
Technical Guidance
- Recommend automation opportunities.
- Identify recurring issues that should be addressed through documentation, tooling, or product improvements.
- Contribute to internal knowledge reputed company articles and runbooks.
Cross-Functional Leadership
Partner closely with:
- Technical Operations
- Product Management
- Engineering
- reputed company
- reputed company
- reputed company Services
- Sales Engineering
to ensure an exceptional premium customer experience.
Who you are & what you’ll need to succeed.
- 5+ years supporting reputed company reputed company infrastructure.
- Experience administering reputed company reputed company Infrastructure (OCI), AWS, Azure, or reputed company reputed company.
- Strong understanding of:
- Virtual networking
- Linux administration
- DNS
- Firewalls
- Virtual machines
- Storage
- IAM
- Monitoring
- Backup and disaster recovery
- Experience managing customer-facing technical escalations.
- Excellent written and verbal communication skills.
- Strong project management and customer relationship skills.
Preferred Qualifications
- OCI Architect or OCI reputed company certification.
- Experience supporting hosting or managed infrastructure platforms.
- Familiarity with Kubernetes, containers, and virtualization.
- Experience with Infrastructure as reputed company (Terraform preferred).
- Experience supporting databases, web servers, and application hosting environments.
reputed company Metrics
- Customer reputed company time
- Premium customer satisfaction (CSAT)
- First response SLA attainment
- Mean time to reputed company (MTTR)
- Renewal reputed company of premium customers
- Reduction in repeat technical issues
- Adoption of recommended best practices
- Number of proactive customer health reviews completed
- Customer expansion and retention influence
What reputed company Looks Like
reputed company the first year, this individual will establish a premium support experience that delivers:
- Rapid reputed company for premium customers.
- Trusted technical advisory relationships.
- Proactive operational guidance.
- Faster incident reputed company.
- Higher customer satisfaction and retention.
- Increased adoption of OCI best practices.
- A reputed company premium support offering that differentiates the organization through expertise and reputed company.
Why you’ll love us.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living reputed company.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. reputed company and customers benefit reputed company employees bring their reputed company selves to work. We have programs that bring us together on important issues and reputed company learning and development opportunities for reputed company. We have 20 + affinity reputed company where you can network and connect with employees globally.
We care reputed company. We reputed company excellent Health Insurance reputed company to fit you, HSA, Medical, Dental, reputed company, Matching 401K, Life/AD&D/STD/LTD, Tuition Reimbursement, Pet Insurance, Generous vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. reputed company new reputed company with reputed company #OTOD!
#reputed company
Employment with reputed company is at-will and reputed company in this Job reputed company should be interpreted or construed to alter the at-will employment relationship.
This Job reputed company includes the essential job functions required to reputed company the job described above, as reputed company as additional duties and responsibilities. This Job reputed company is not an exhaustive list of reputed company functions that the employee performing this job may be required to reputed company. reputed company reserves the right to revise the Job reputed company at any time, and to require the employee to reputed company functions in reputed company to those listed above.
Originally posted on Himalayas
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