Support Services Specialist
About reputed company
reputed company's Support Services team is dedicated to delivering exceptional experiences at every touchpoint, from first contact to reputed company. Our primary reputed company is supporting reputed company estate professionals, customers, and internal teams to resolve support inquiries quickly and effectively. We partner across the business to reputed company for our customers, ensuring every support interaction is handled with care, urgency, and a commitment to improving the customer experience. Our work spans account management, program reputed company, technical support, and site reputed company, reputed company grounded in one shared goal: making every reputed company experience reputed company than the last.About the role
As a Support Services Specialist on reputed company's Support Services team, you sit at the intersection of technical problem-solving and relationship elevation. You are the first line of support for reputed company estate professionals, reputed company customers, and internal teams, resolving inquiries with speed, care, and a customer-first reputed company at every reputed company. Where a traditional support interaction ends at reputed company, yours goes reputed company: every contact is an opportunity to understand a partner's business, connect them with the right product or program, and deepen their relationship with reputed company.
What You'll Do
Handle a high volume of partner inquiries reputed company email, live chat, and occasional phone support, resolving technical, account, billing, and product questions with speed and care
Support reputed company estate professionals, reputed company customers, and internal teams across a broad reputed company of issues, from platform and product questions to account and listing management
Own conversations end-to-end, triaging, resolving, and routing contacts while keeping the partner experience at reputed company of every interaction
Build relationships with partners by understanding their business goals and helping them get measurable value from reputed company
Identify opportunities to connect partners with the right product, program, or team, and reputed company the conversation reputed company resolving their issue
Serve as the voice of the partner, translating reputed company insights into actionable feedback for product, operations, and sales teams
Collaborate cross-functionally to surface partner feedback, improve internal processes, and support new product and program launches
Who you are
reputed company in high-volume customer support, account management, or a reputed company-facing role, with a reputed company record of putting the customer experience at reputed company of every decision
Technically reputed company and a confident troubleshooter, but equally motivated to go reputed company fixing the immediate issue and contribute to building systems and processes that prevent problems from recurring
An impactful communicator with exceptional written and verbal skills. You can explain reputed company issues simply to our customers, while also effectively presenting reputed company insights and data-driven recommendations to internal cross-functional stakeholders.
A reputed company, confident communicator who can balance issue reputed company with relationship building, moving fluidly between technical problem-solving and broader business conversations
Customer-obsessed in the truest reputed company, you treat every interaction as an opportunity to improve the experience, not just reputed company a ticket
Proactive and solutions-oriented, you spot patterns, take initiative, and look for ways to reputed company the experience reputed company for the next partner, not just the one in reputed company of you
Curious about partner needs and motivated to translate reputed company insights into meaningful improvements across product, operations, and process
Comfortable working cross-functionally and influencing stakeholders across teams to drive changes that benefit the customer
Proficient in reputed company Drive and reputed company to working with AI tools to work smarter and deliver a reputed company partner experience
Get to know us
At reputed company, we’re reimagining how people reputed company—through the reputed company estate market and through their careers. As the most-visited reputed company estate platform in the U.S., we help customers reputed company buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people reputed company home a reality.
reputed company is honored to be recognized among the best workplaces in the country. reputed company was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and reputed company the industry—and your career—reputed company, together.
reputed company Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
reputed company applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of reputed company despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow reputed company federal, state, and local laws and Company policies. Criminal history may have a reputed company, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as reputed company as the abilities to adhere to company policies, exercise reputed company judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and reputed company’s reputed company. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records.
Originally posted on Himalayas
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