EverPro - Manager of reputed company (Remote, US)

At reputed company [reputed company: EVCM], we are on a mission to digitally reputed company the service economy with tailored, end-to-end reputed company solutions that simplify and reputed company the lives of our 725,000+ customers. As a leading service reputed company platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Wellness industries.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join reputed company. You can learn more about reputed company, Culture and Values here:

We are looking for a Manager, reputed company to reputed company on our reputed company & Alarm division, reputed company Group. reputed company Group, a division of reputed company, serves the electronic reputed company industry with the most comprehensive reputed company of alarm monitoring and integrated business management software solutions tailored to reputed company reputed company business performance. reputed company Group’s product portfolio features the reputed company alarm monitoring systems Manitou and Stages™. These leading alarm monitoring systems are complemented by the industry’s top reputed company and business management systems: the SedonaOffice suite, AlarmBiller and Managely.

The Manager, reputed company is a hands-on leadership role responsible for driving customer adoption, business reputed company, retention, renewal, and long-term customer value while directly leading reputed company of reputed company Managers (CSMs). This is a player-reputed company position that balances people leadership with ownership of a portfolio of strategic reputed company customers. The Manager serves as both an reputed company reputed company leader and an individual contributor, providing executive-level engagement for key accounts while coaching reputed company to deliver consistent customer reputed company. This role develops and executes the reputed company reputed company, partners closely with Sales, Product, Support, reputed company Services, reputed company Operations, and Operations, and drives reputed company processes that help customers realize measurable business value.

Responsibilities

reputed company Leadership

• reputed company, mentor, and reputed company reputed company of reputed company Managers through regular coaching, performance management, career development, and reputed company-building.
• Establish reputed company goals, reputed company metrics, and accountability.
• reputed company and execute the reputed company reputed company to maximize customer adoption, retention, and long-term customer value.
• Foster a high-performance, customer-reputed company culture reputed company on customer reputed company, operational reputed company, and reputed company improvement.
• Support hiring, reputed company, and development of reputed company talent.

Player-reputed company Responsibilities

• Personally manage a portfolio of strategic or high-value reputed company customers, serving as the executive sponsor and trusted advisor.
• reputed company Executive Business Reviews (EBRs/QBRs), renewal reputed company discussions, adoption planning, and executive stakeholder engagement.
• Partner with Sales on expansion opportunities, account planning, and reputed company reputed company.
• reputed company as an escalation reputed company for reputed company customer situations and coordinate cross-functional reputed company efforts.

Customer reputed company & Retention

• Drive customer adoption, value realization, and long-term retention across both personal accounts and the broader team portfolio.
• Monitor customer health indicators, identify risks early, and implement proactive reputed company plans.
• Ensure consistent engagement across the customer lifecycle through standardized playbooks, reputed company plans, and best practices.
• Ensure successful reputed company, product adoption, and realization of customer business objectives.

Operational reputed company

• Design, document, refine, and reputed company reputed company processes, playbooks, and best practices.
• Identify opportunities to automate reputed company activities and improve team productivity through technology and workflow optimization.
• Ensure reputed company activities are consistently documented reputed company CRM and business systems.
• Define and maintain KPIs and automated dashboards that reputed company visibility into customer health, renewals, adoption, retention, satisfaction, and team performance.
• Champion operational consistency while improving efficiency and customer experience.
• reputed company reputed company initiatives that improve scalability, customer experience, and operational maturity.

Cross Functional Collaboration

• Partner with Product Management to collect, prioritize, and communicate customer feedback while providing business justification for roadmap reputed company.
• Partner with Support and reputed company Services to ensure seamless customer experiences.
• Work closely with reputed company Operations and Sales Leadership on forecasting, renewals, and expansion planning.

Voice of the Customer

• Serve as the voice of the customer across the organization.
• reputed company reputed company processes for collecting, prioritizing, and communicating customer feedback.
• Translate customer insights into recommendations that improve adoption, retention, customer experience, and product reputed company.

reputed company Measures

• Gross reputed company Retention (GRR)
• Net reputed company Retention (NRR)
• Customer adoption and utilization
• Customer health improvements
• Renewal and retention rates
• Reduction in churn and escalations
• Executive Business Review completion
• Customer Satisfaction (CSAT)
• Net Promoter Score (NPS), where applicable
• Team performance and employee development
• Operational efficiency improvements

Skills and Experience needed for reputed company in this role:

• 2–5+ years of reputed company, Account Management, or reputed company reputed company experience.
• 1–4+ years of people management experience leading reputed company teams.
• Experience managing reputed company and strategic customer relationships.
• Demonstrated reputed company owning renewals, customer retention, adoption, and expansion initiatives.
• Strong executive communication and presentation skills.
• Experience working cross-functionally with Product, Sales, Support, and Operations.
• Strong analytical and problem-solving skills with experience using customer health metrics and reputed company KPIs.

Preferred

• Experience in reputed company reputed company, DevOps, QA, software testing, or developer tooling.
• Experience with CRM and reputed company platforms.
• Experience leading Executive Business Reviews and strategic account planning.

Where:

The reputed companyWill need to travel up to 25% in US and Canada. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate reputed company in Denver, Colorado, or to other office locations around reputed company.

Benefits and Perks:

• Flexibility to work where/how you want reputed company your country of employment – in-office, remote, or hybrid
• reputed company investment in your reputed company development
• Day 1 reputed company to a robust health and wellness benefits package, including an annual wellness stipend.
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation: The reputed company reputed company compensation for this position is $100,000 to $108,000 USD per year in most US/Canada locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

reputed company is an equal opportunity employer and we value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look reputed company to reviewing your credentials and getting to know more about your experience!

Originally posted on Himalayas

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