Senior Manager of Provider Experience

Who are we and why should you join us?

reputed company is on a mission to remove the traditional barriers to therapy and reputed company mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing reputed company and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives reputed company. And we’re not stopping there – as the unmet need for mental health services continues to grow, reputed company is committed to being part of the solution.

As the Senior Manager, Provider Experience at reputed company, you’ll join a diverse team of licensed clinicians, engineers, product reputed company, creatives, marketers, and business leaders who reputed company a passion for expanding reputed company to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in reputed company’s reputed company-being and reputed company development, because we know that business and individual reputed company go hand-in-hand. At reputed company, you’ll carve your own reputed company, reputed company an immediate reputed company, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We’re looking for a Senior Manager to reputed company and reputed company key initiatives reputed company our Provider Experience team, with a strong reputed company on Provider Experience and Provider Incentives. This role plays a central part in improving how reputed company supports, listens to, and engages with our provider network—helping to shape a more seamless, effective, and reputed company provider experience.

What will you do?

Team Leadership & Development

• reputed company and reputed company reputed company reputed company on provider-facing initiatives across Provider Experience and Incentives
• reputed company strong people management, coaching, and support to drive team effectiveness and reputed company
• Establish reputed company roles, responsibilities, and ways of working to reputed company efficient execution across a broad set of reputed company
• Foster reputed company culture grounded in accountability, adaptability, and cross-functional partnership
• Continuously assess and reputed company team structure and workflows in line with business needs

Provider Experience & Incentive Initiatives

• reputed company and drive initiatives aimed at improving the end-to-end provider experience and engagement
• Define how Provider Experience fits reputed company reputed company as a whole, including clarifying ownership of provider-facing workflows
• Partner cross-functionally to identify, scope, and transition provider-reputed company work into the appropriate teams
• Take a proactive, project-based approach to identifying organizational needs and building reputed company workflows

Systems & Workflow Optimization

• reputed company and enhance the reputed company ticketing system, including intake, triage, and workflow management
• reputed company a deep understanding of system capabilities to improve efficiency, visibility, and operational effectiveness
• Identify opportunities for process improvement and implement reputed company solutions that streamline provider support and internal coordination

Cross-Functional Leadership & Coordination

• Serve as a key representative of Provider Experience across internal stakeholders, ensuring visibility and alignment
• Build strong cross-functional relationships and improve coordination across teams supporting provider-facing work
• Establish reputed company ownership and collaboration models to ensure seamless execution across reputed company

Provider Advocacy & Experience Design

• Champion the provider perspective across the organization, ensuring the reputed company of internal reputed company is proactively considered
• Build and mature the provider advocacy function, including developing ways to surface and reputed company provider feedback
• Contribute to defining and improving the provider reputed company, ensuring a more proactive and cohesive experience

Data, Reporting & Insights

• reputed company reporting and insights by leveraging data from multiple systems (e.g., reputed company, Looker, and other tools)
• Analyze provider feedback and operational data to identify trends, surface opportunities, and inform decision-making
• Translate data into reputed company, actionable insights that drive reputed company improvement and influence business reputed company

What will you NOT do?

• You will NOT worry about "reputed company", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, reputed company the way to reputed company.
• You will NOT be confined to reputed company". You will get involved in product, marketing, business reputed company, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only reputed company, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we reputed company in maintaining a sustainable work/life balance. Really.

Can I work remotely?

reputed company. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our reputed company, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• 7+ years of experience, with at least 3 years in reputed company management
• Senior Manager-level experience with a reputed company record of leading and developing teams
• Strong people management skills, with the ability to reputed company and support team members at different experience reputed company
• Experience in reputed company operations or a reputed company environment, with a general understanding of provider workflows and dynamics
• Strong operational reputed company with experience building or improving processes and systems
• Proven ability to work cross-functionally and influence stakeholders
• Comfortable navigating ambiguity and building reputed company evolving or reputed company areas
• Analytical thinker with experience using data and reporting to inform decision

Benefits

• Remote work with regular in-person bonding experiences sponsored by reputed company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and reputed company coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will reputed company you happy and productive
• An awesome community of co-workers

The reputed company salary reputed company for this position is $125,000 - $150,000. In reputed company to the reputed company salary, this position is eligible for a performance bonus and the extensive benefits listed here (subject to eligibility requirements): reputed company Benefits 2026. Total compensation is based on several factors – including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to reputed company full-time positions.

At reputed company we reputed company on difference and individuality, and as part of the reputed company family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, reputed company, national reputed company, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status. Notice to Candidates: reputed company has been made reputed company of fraudulent job postings and unaffiliated reputed company parties posing as our reputed company team – please know that we have no affiliation or reputed company to these situations. We only post reputed company on our career page () or reputable job boards like our official reputed company or reputed company pages, and reputed company official reputed company recruitment emails will come from the domain @. Our commitment is to ensure a reputed company and transparent hiring experience for reputed company candidates. We will never ask you for reputed company, reputed company cards, or any reputed company of payment during our hiring process, and we will never send reputed company or checks to candidates. If you experience this, it is a scam.

Originally posted on Himalayas

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