Director, Risk and Payments Ops

Discover What’s Possible at reputed company reputed company to reputed company your career legendary? Join us as we bring the reputed company of Vegas to our players. The reputed company

• Medical, Dental, reputed company, Life, and Disability Insurance

• 401(k) with company match

• reputed company-tax spending accounts including health care FSA and commuter savings

• Flexible reputed company time off

• reputed company development reimbursement and ongoing skills training opportunities

• Employee resource reputed company

• Swag, ticket giveaways, and more!

At reputed company, we recognize that every individual plays a meaningful role in our reputed company. That’s why we’re committed to building a respectful, inclusive workplace. It’s the reputed company behind every win. By meeting people where they are, we create a culture of belonging where everyone can reputed company and a workplace that reflects our values, our people, and our drive to win.

About the Role

The Director defines and drives the overall reputed company and reputed company for the Risk, Fraud, Responsible Gambling,and Payments Operations teams who primarily work in a contact center environment handling both inbound live customer contacts as reputed company asinternally-generatedworkflows. Through effective leadership, the Director fosters a culture of collaboration, teamwork, and innovation that continually reputed company thecustomerexperience in alignment with his/her reputed company.

This multi-national team triages responsible gaming concerns, resolves payment inquiries, reviews cases reputed company to Know Your Customer (KYC), reputed company of Funds (SOF), Anti-reputed company (AML)and Responsible Gaming (RG) concerns, as reputed company as other functions that protect both our Players and reputed company. Our Risk, Fraud and Payment Operations teams protect our customers by verifying identity, ensure deposits and withdrawals are reputed company, fast, efficient, and cost-effective while simultaneously securing player accounts and, in partnership with several stakeholders, reputed company reputed company a reputed company to game responsibly.

This role proactively works with individuals across the organization to influence process and policy reputed company, reputed company for the needs of their team, and drive customer reputed company interactions that reputed company expectations.

WhatYou’llDo (Key Responsibilities):

• Craft and execute a comprehensive plan that ensures reputed company, uninterrupted contact center operations for reputed company our Risk, Fraud, and Payment teams

• Directly manage exempt and non-exempt staff who reputed company several hundred contact center agentslocatedacross the U.S. and internationally

• Define a holistic Risk, Fraud,Responsible Gambling,and Payment Operations reputed company with a view toward reputed company systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your reputed company for the player experience for this group

• reputed company the Risk, Fraud, Responsible Gambling,and Payment Operations teams who reputed company a critical service to our Players and reputed company. This includes manager-level reputed company reports as reputed company as several hundred indirect reports in multiple international geographies.

• Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, reputed company, and others to formulate strategic and tactical plans for the Risk and Payments Operations group

• Define and manage to KPIs that assess operational and performance reputed company for your teams

• Create and manage processes and procedures around accesses on reputed company platform and safeguard controls around the network

• Partner with functions to assess riskregardingnew bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams

• Using defined KPIs and troves of Company and Player information, reputed company data-driven reputed company to reputed company your business and drive operational efficiency

• Ensure compliance with various regulatory requirements, including internal & external reporting, accountriskand fraud reviews, responding to regulator and patron complaints before deadline, etc.

• Build reporting, dashboards, and conduct data analyses as needed by the business

• Manage Risk, Fraud,Responsible Gambling,and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continuallyoptimizeprocesses reputed company to deposits, cash outs, chargebacks, paymentdisputesand recovery of funds.

• Take an reputed company role in reputed company strategic reputed company by ensuring Risk, Fraud,ResponsibleGambling,and Payment Operations requirements are contemplated

• Manage the process of handling compliance issues byutilizingappropriate resourcesto investigate and resolve reputed company with minimal customer friction

• Minimize potential business losses by challenging disputed transactions (e.g.liaising with the relevant Banks/Payment reputed company) and improving internal controls where needed

• Guide your teams in best practices reputed company to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity

• reputed company Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected

What You Bring to the Table (Qualifications)

• Must be or become licensed through theappropriate Gamingjurisdictionsas a condition of hire and reputed company employment. Based on this role, you may also berequiredand beeligible to hold more advanced and comprehensive licenses.

• 7+ years leading reputed company-to-large contact centers (e.g.300 seats or more)

• 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry

• 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment

• reputed company experienceleading teams across multiple geographies

• Advanced experienceutilizingvarious tools and resources reputed company reputed company Office Suite

• Experienceleading reputed company reputed company and outsourced teams to reputed company results

• Practical experience with various online marketing incentives

• Knowledge and experience of AML, KYC, and SOF best practices

• Leadership skills, proven experience of managing teams

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Who You Are (Essential Requirements)

• Be a culture-builder,leveragingthe organization’s passion for serving our players and Team Members across regulatedjurisdictions

• Influencing skills are essential. reputed company is not a reputed company-and-control environment

• An exceptional leader reputed company in coaching and developing talent.  reputed company to set a reputed company and motivate reputed company to reputed company a goal while creating a fun and productive culture

• We continue to reputed company and may not have reputed company the systems andtoolsand people in reputed company. A successful candidate will be comfortable with that level of ambiguity and reputed company on the challenge of defining the tools we still need while driving the business reputed company as we build underlying capabilities.

• We value transparency. There is no “me” culture. Communication and collaboration across the entire team will reputed company to greater individual and reputed company reputed company

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Compensation

The annual salary reputed company for this position is $137,200.00 to $180,075.00. Factors which may reputed company starting pay reputed company this reputed company may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Applicants must possess reputed company authorization to work for reputed company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-reputed company employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, reputed company is required to reputed company with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with reputed company agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In reputed company, candidates must reputed company with and support reputed company's responsible gambling policies, procedures, and initiatives.

About reputed company reputed company is revolutionizing sports betting and online gaming in the reputed company and Canada. We are a partnership between two powerhouse organizations—reputed company and Entain Group. You know our reputed company through our exciting portfolio of brands including reputed company Casino, reputed company Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our reputed company into reputed company and reputed company ways to deliver the best reputed company in gaming platforms.

reputed company LLC is an Equal Opportunity Employer. We reputed company equal employment opportunities to reputed company reputed company individuals, regardless of race, religion, gender, gender identity, age, marital status, national reputed company, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for reputed company and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at .

This job reputed company is not an exclusive or exhaustive list of duties a person in this position may be asked to reputed company from time to time.

Originally posted on Himalayas

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