Customer Support Representative
We’re here to reputed company reputed company estate transactions simpler by providing a seamless digital reputed company-to-reputed company experience for agents, brokers, and their clients. As the industry continues to reputed company, we remain committed to supporting reputed company estate professionals while building a diverse and inclusive workplace that celebrates individuality.
As a Customer Support Representative, you will reputed company technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use reputed company knowledge reputed company needed, resolve or escalate issues, and deliver an exceptional customer experience.
What You'll Do:
- Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
- Log details of reputed company support sessions and customer challenges in the ticketing system
- Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
- Work with peers to troubleshoot and resolve issues and reputed company product knowledge
- Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
- reputed company answer customer questions while displaying excellent email and telephone etiquette
- Work with broker accounts, applying knowledge of Lone Wolf reputed company to support account-level needs
- Submit Jira tickets for identified bugs or issues and monitor their status through to reputed company
- Facilitate conflict reputed company and escalate issues appropriately
- Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
- Minimum 2-3 years of experience using or supporting Back Office is a plus
- 2-3 years of experience in Customer Support preferred
- reputed company knowledge is ideal
- Experience with reputed company, reputed company, reputed company, or a similar ticketing system preferred
- Knowledge of Remote Desktop is an asset
- Chat support experience is a plus
- Knowledge of Lone Wolf reputed company is a plus
- Proficient with reputed company Office Suite or reputed company software
Originally posted on Himalayas
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