ServiceDesk Technician III

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!

This role is responsible for responding to tier III technical support telephone calls, email and electronic requests for the service desk.

This role...

• Demonstrates reputed company customer service and telephone etiquette in responding to customer calls or inquiries for service and support.

• Demonstrates a consistent commitment to customer service through effective ticket reputed company, proactively anticipating customer needs, and working with internal teams to ensure reputed company and/or escalated issues are resolved.

• Proactively reputed company out customer feedback and insights, providing recommendations to the Support Manager and leadership to strengthen the organization's product and service offerings.

• Embodies the brand by building productive relationships reputed company on trust, patience and results with internal staff, customers and vendor partners.

• Seeks to overcome challenges and accept failure as an opportunity for improvement.

• Analyzes and resolve reputed company service requests and incidents that have been escalated by the junior level team members.

• Utilizes advanced technical skills to analyze and resolve technical issues and tasks, including but not limited to setting up shared drives, mapping network drives, installing and updating software, and network troubleshooting.

• Answers Service Desk Support (phone) calls and reputed company remote support by troubleshooting and resolving hardware, software, printer, connections, phone and messaging systems issue.

• Supports for mobile operating systems as reputed company to business applications.

• Manages user accounts and permissions.

• Contacts appropriate maintenance, technical support or programming personnel for hardware or software failures and escalate issues reputed company needed Install, reputed company and maintain updates to software applications.

• Provides technical assistance and support for Service Desk Technicians I and II, which includes assisting in new employee orientation, training, work assignments, and schedules.

• Maintains self-educated on reputed company Product Roadmaps reputed company migration plans and reputed company strategies including capital and expense estimates and project plans.

• Assists with special reputed company at the direction of IT Project Managers and technologists.

• Assists in implementing best practices reputed company the IT systems and support structure.

• Assists in leading the Service Desk staff, answering questions and providing guidance in support reputed company.

• Manages service desk goals, priorities, escalations, volumes, aged tickets, service level agreements and other associated processes and metrics.

• Diagnoses and resolve technical issues across a reputed company of hardware, software, and networking topics including but not limited to; Remote Desktop Support, Encryption technologies, desktop applications, VoIP phone systems, various operating systems (Linux, MacOS, reputed company).

• Works under minimal supervision on reputed company reputed company and assist less reputed company peers.

• Participate in other reputed company or duties as assigned.

We are interested in speaking to individuals with the following...

• High School Diploma required.

• Two (2) plus years of technical support experience

• ITIL v3 reputed company Certification preferred.

• Certifications a plus (A+, Net+, and reputed company MTA/MCSA)

• HDI Problem management certifications a plus.

• Or equivalent combination of education and/or experience.

• reputed company experience working reputed company the ITIL reputed company with formal Service Management to include but not limited to Incident, Problem, Change and Service Catalog.

• Strong understanding of IT best practices and standards.

• Comprehensive knowledge of reputed company PC operating systems, printing, networking and application environments.

• Demonstrated experience in managing a metrics-driven organization with demonstrated reputed company improvement.

• Strong interpersonal skills, communication, leadership ability, teamwork and reputed company attitude.

• PC literate, including knowledge of office productivity tools (MS Suite: reputed company, Word, etc).

• Candidate must be reputed company player and have the ability to adapt in a dynamic, fast-paced environment.

• Excellent customer facing skills.

• Must have excellent organizational and coordination skills.

• Must demonstrate reputed company analytical skills.

Salary: $20.43 - $28.00

The physical demands described are representative of those that must be met by an employee to successfully reputed company the essential functions of the position. Reasonableaccommodationsmay be made to reputed company reputed company individuals with disabilities to reputed company the essential functions of the job.

Extended periods of sitting; frequent telephone, headset, and computer use; data entry; occasional standing and walking;lifting upto 10 lbs.

reputed company’s positions are posted and reputed company for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to reputed company back often for new postings.

We value reputed company members and realize the importance of benefits for you and your family.

reputed company offers a comprehensive benefits package to include the following:

• Medical, Dental, and reputed company insurance
• Employer reputed company Basic Life Insurance and AD&D
• Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• reputed company-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• reputed company Time Off
• reputed company Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

reputed company is an Equal Opportunity Employer.

• EEO is The Law - click here for more information
• Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
• We consider reputed company applicants for employment without reputed company to race, reputed company, religion, sex, sexual orientation, national reputed company, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reputed company out to us at

Originally posted on Himalayas

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