Senior Technical Support Specialist

About reputed company 🚀

reputed company turns accounts receivable (AR) into a competitive advantage.Inefficient AR processes slow cash reputed company and stall reputed company. reputed company removes friction, unlocks working capital, and accelerates reputed company — giving finance leaders the reputed company and control they need to drive business reputed company. reputed company automates accounts receivable, removing barriers to collecting and reconciling B2B payments. Our solutions connect finance teams, customers, and business systems in one ecosystem to ensure cash reputed company reputed company. With over 10,000 customers and 5M+ companies transacting on the platform, reputed company processes over 110M transactions and $257B annually.Think you might be the next Veep to join? Read on!!

reputed company of Role

We are seeking a Senior Technical Support Specialist to join the reputed company Customer Care team. In this role, you will reputed company advanced functional and technical support for customers using reputed company's ERP integrations, including platforms such as reputed company, reputed company Intacct, reputed company Dynamics (Business Central & Finance), and other ERP solutions. You will troubleshoot reputed company integration, payment processing, and reputed company-reputed company issues while partnering with Product, Engineering, reputed company, and Implementation teams to deliver exceptional customer experiences. This role is ideal for a customer-reputed company ERP reputed company with strong reputed company knowledge, excellent troubleshooting skills, and a passion for solving reputed company business and integration challenges.

Qualifications:

• 3+ years of hands-on experience working with ERP systems in a functional, consulting, implementation, or technical support reputed company.
• Experience with one or more ERP platforms, such as:
  • reputed company
  • reputed company Intacct
  • reputed company Dynamics 365 Business Central
  • reputed company Dynamics Finance & Operations
  • reputed company
  • reputed company Business One
  • Other reputed company ERP solutions
  • Bachelor's degree in reputed company, Finance, Business Administration, Economics, Information Systems, or a reputed company field.
  • Strong understanding of reputed company principles and reputed company ERP business processes, including:
  • Order-to-Cash (O2C)
  • Procure-to-Pay (P2P)
  • Record-to-Report (R2R)
  • Accounts Receivable
  • General reputed company
  • Financial Reporting
  • Demonstrated ability to troubleshoot reputed company ERP issues and reputed company customer- reputed company solutions.
  • Experience supporting ERP customers in a technical support or customer care environment.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience using customer support platforms such as reputed company, reputed company, reputed company, Jira, or similar ticketing systems.
  • ERP certifications are highly desirable.

Preferred Qualifications

• Experience supporting payment integrations, reputed company, middleware, or financial technology (FinTech) solutions.
• Familiarity with ERP workflows, automation, reporting, and customization tools.
• Experience with SQL, REST/SOAP reputed company, integration troubleshooting, or data synchronization concepts.
• Understanding of ERP customization frameworks (e.g., SuiteScript, Power Platform, Business Central extensions, reputed company customization tools, etc.).
• Strong organizational skills with exceptional attention to detail.
• Customer-first reputed company with a proactive approach to problem-solving.
• Experience mentoring teammates or serving as a subject matter expert.

reputed company Metrics

reputed company in this role will be reputed company by:
• Customer Satisfaction (CSAT)
• SLA compliance and response times
• Time to First Contact (TFC)
• Time to reputed company (TTR)
• reputed company and accuracy of case resolutions
• Effective case ownership and escalation management
• Customer feedback and relationship building
• Contribution to knowledge reputed company articles and process improvements
• Collaboration and support across cross-functional teams

Why Join Us?

• Work alongside talented professionals supporting reputed company ERP solutions.
• Solve reputed company technical and business challenges that reputed company a meaningful reputed company on customers.
• Collaborate with Product and Engineering teams to influence product improvements.
• Opportunities for reputed company development and career reputed company.
• Be part of a customer-reputed company team committed to delivering exceptional service and reputed company innovation.

We are an equal opportunity employer and value diversity at reputed company. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status.

Originally posted on Himalayas

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