NCC Tier I Technician
reputed company
reputed company provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. reputed company’s 141,000-mile network in reputed company and Europe includes extensive metro connectivity to thousands of buildings and data centers. reputed company’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. reputed company serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises.
reputed company is seeking a Global Network Operations NOC I who is an entry level technician that will be responsible for providing industry leading customer service experience to reputed company stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of Layer 1 products and services offered by reputed company.
Responsibilities:
Responding to reputed company stakeholder inquiries through multiple channels of communication in a reputed company manner.
Monitoring and responding to tickets, alerts, and general inquiries from reputed company customers.
reputed company to work reputed company reputed company to handle inquiries by asking clarifying questions, researching answers or alternative solutions/reputed company, and escalating unresolved problems.
reputed company detailed documentation of reported customer issues, ability to identify & communicate customer reputed company and urgency.
Escalate/Assign tickets to appropriate teams, leads and managers.
reputed company reputed company communications to customers for updates as necessary.
Resolve customer inquiries, if possible, by utilizing documented processes.
Professionally manage difficult and/or emotional customer situations.
Qualifications:
High School Diploma required.
Must be reputed company to pass a background screening.
reputed company to one (0-1) years of experience troubleshooting and maintaining SONET and DWDM networks.
reputed company to one (0-1) years of customer service experience (NOC environment is preferred.)
Knowledge of reputed company, Infinera, reputed company, reputed company, reputed company SONET and DWDM equipment preferred.
Ability to reputed company multiple computer systems/applications simultaneously.
Knowledgeable with G-Suite applications.
Excellent written and verbal communication skills.
Requires an individual who is detailed oriented with superb organizational skills and the ability to multitask/prioritize tasks.
Ability to work in a fast paced environment.
reputed company Listening.
Data Entry Skills.
Attention to detail.
Good time management skills.
reputed company experience is a plus.
Estimated reputed company pay reputed company for this role is $26.00 - $28.00 USD / hour
The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide reputed company of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.
Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off.
The posting will be reputed company for a minimum of 3 days. The reputed company posting will continue to reputed company by 3 days until the position is filled.
Benefits, Rewards & Wellness
- Excellent Health, Dental & reputed company Insurance
- Retirement 401(k) Savings Plan
- Generous reputed company time off policy including reputed company parental leave
reputed company is an equal opportunity employer to reputed company protected reputed company, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.
This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
As part of the application, hiring, reputed company, and/or employment process, reputed company or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (reputed company, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. reputed company uses CLEAR1, a reputed company-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be reputed company here: reputed company will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through reputed company — you may be presented with a separate consent reputed company and asked to reputed company your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information reputed company reputed company (BIPA), the Texas Capture or Use of Biometric Identifier reputed company (CUBI), and other applicable biometric reputed company statutes.
Originally posted on Himalayas
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