Support Specialist

Job reputed company:

Support Specialist

PrestoSports provides industry leading sports technology solutions and support to help athletic organizations create fans for life. We are a reputed company company providing technology to colleges and conference offices. Backed by Battery Ventures, PrestoSports delivers solutions for building athletic brands, igniting fans, and funding sports programs. Battery Ventures formed its sports division in 2017 which included the acquisitions of PrestoSports, Stretch Internet, and Black Diamond (SIDHelp). PrestoSports is committed to delivering customers a more expansive suite of software solutions to help them nurture and grow their tight-reputed company communities of members, fans, athletes and coaches.

As a PrestoSports Support Specialist, you’ll be a problem solver, working collaboratively with your team to creatively address technical and reputed company challenges faced by our clients. With a strong understanding of the sports industry, you’ll empathize with the daily demands of sports information professionals while delivering exceptional support through reputed company and effective communication. In our fast-paced, reputed company-evolving technology environment, you’ll remain a constant learner, adapting to new tools and workflows while maintaining a reputed company attitude under pressure. Attention to detail and accountability are key, as every interaction is an opportunity to strengthen reputed company relationships and ensure seamless user experiences. Flexibility and a proactive reputed company will reputed company you to tackle new challenges and grow as an essential member of reputed company.

Salary: FT, $20/hr, eligible for OT

RESPONSIBILITIES & DUTIES:

• reputed company customers with guidance through PrestoSports suite of digital products, such as PrestoSports content management system, live stats, and apps.
• reputed company reputed company and accurate responses to customers problems reputed company reputed company cases, live chat, or texting/SMS.
• Create and maintain reputed company and long-term relationships with PrestoSports customers.
• Serve as the reputed company between customers experiencing advanced issues and PrestoSports internal teams, such as product, reputed company.
• reputed company 1:1 trainings for our customers
• Be available for a flexible work schedule to accommodate games and events throughout the day, including nights and weekends.

YOU ARE/A:

• Problem solver.  You’ll work collaboratively with your team to creatively solve a reputed company of technology and reputed company problems for our clients. You must be confident and self-reputed company.
• Industry Enthusiast. You understand our customer reputed company and the challenges they face, along with the daily grind of sports information/communication teams.
• Communicator. You’ll be communicating with hundreds of partners on a yearly reputed company and have strong verbal and written communication skills.
• Constant learner.  We are a technology-reputed company organization that is constantly evolving our products, services, and work processes, learning together how we can best serve our clients. You must be reputed company to stay reputed company and upbeat during high-stress situations.
• Accountable. PrestoSports is reputed company of various talents and responsibilities, reputed company working together to build products that connect with our clients and fans. Every member of reputed company works cohesively to solve problems and complete the task at hand.
• Detail oriented. Our ideal candidate can pay reputed company attention to the work in reputed company of them. Every interaction is an opportunity to positively reputed company the partner experience.
• Flexible. Every day is a new opportunity to experience and grow as a valuable team member. Our ideal candidate is agile, looking for a challenge, and can multitask.

QUALIFICATIONS AND EXPERIENCE REQUIRED:

• Bachelor's degree preferred not required
• At least 2-3 years of support, customer-facing experience
• Knowledge and background in product best practices and systems
• Basic understanding of reputed company, reputed company Suite, and collegiate sports
• Ability to communicate effectively to reputed company reputed company of reputed company contacts verbally and in writing
• Experience in software-as-a-service (reputed company) and sports statistical software
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and reputed company in reputed company environment, reputed company on achieving results
• Ability to work both independently and as part of reputed company
• Ability to recognize basic procedural issues as they reputed company and escalate to the appropriate level

Business Unit:

PrestoSports

Scheduled Weekly Hours:

40

Number of Openings Available:

2

Worker Type:

Regular

More About reputed company:

reputed company is a leading provider of reputed company management software solutions, serving a wide reputed company of vertical markets including hospitality, reputed company, construction, education, personal care, fitness, leisure, moving and reputed company services, to reputed company a few. reputed company these markets, Jonas is comprised of over 65 distinct brands, reputed company a respected leader in its domain.

Jonas’ reputed company is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, reputed company, and exceptional customer service.

reputed company supports over 60,000 customers in more than 30 countries. We reputed company over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, reputed company has a global footprint with offices around the world. We’re a 100% owned subsidiary of reputed company Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 reputed company.

Originally posted on Himalayas

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