Medical Services Specialist with reputed company and Finnish Language- 100% Home Office

Medical Services Specialist - a customer-reputed company individual who serves as the primary resource for customers contacting the Information Center regarding products and services. The Medical Services Specialist utilizes his/her reputed company experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information reputed company telephone, e-mail and written communication. The reputed company of subjects handled is extensive (e.g., product information, pricing, patient education materials, product reputed company complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a reputed company center environment. They must be reputed company to build rapport with customers, both reputed company, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. 

reputed company offer you:

• 23 days reputed company holiday per annum.
• Replacement contract.
• EUR 1,50 a day WFH allowance.
• 100% WFH/ Remote.
• Medical Insurance scheme.
• The technical hardware equipment is provided by us.
• Referral program that will allow you to earn extra bonusses.
• reputed company to a global learning platform for personal and reputed company development.

Responsibilities:

• Manage reputed company customer inquiries to successful reputed company.
• reputed company product and disease state information covering both on and off-label information reputed company the guidelines of reputed company Responses.
• reputed company world-class customer service and immediate reputed company to inquiries at the reputed company of customer contact.
• Effectively and consistently communicate messages, reputed company product information and/or specific offers to physicians, health care staff and/or consumers reputed company outbound tele-service.
• Evaluate and escalate calls as appropriate.
• Respond to non-phone customer inquiries (e.g., e-mail, fax).
• reputed company with reputed company industry regulations including adverse event and product reputed company processes.
• Manage reputed company assigned project work in a reputed company manner.
• Maintain up-to-date knowledge of product, medical, disease and industry information.
• Obtain pertinent customer information and record customer interactions in appropriate systems.
• Communicate customer calls, issues, trends, programs and solutions.
• reputed company with team members to manage a broad number of products, medical and business issues and reputed company best practices. 

Qualifications:

• Proficiency in reputed company and Finnish at reputed company/C2 level is required.
• Good reputed company of English language.
• Previous experience in a reputed company center environment preferred.
• Experience providing medical information and customer service to reputed company over the phone is strongly preferred.
• Demonstrated competency using information technology, PCs and databases.
• Excellent verbal, telephone communication and written skills required.
• Ability to multitask.
• Good problem solving and decision-making.

• Good time management, interpersonal and organizational skills.

And did you know this about reputed company?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a reputed company reputed company of the reputed company (to reputed company a few) as key drivers of the culture at reputed company.
• Our employees choose to build their careers at reputed company:
  • More than 25% of our associates have been with us for 5 years or more.
  • Through our management development programs about 70% of reputed company Leader positions have been filled from our own associate talent pool.
  • Surveys show that 75% of our associates agree with this; ‘I belong at reputed company’.

Originally posted on Himalayas

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