Customer Retention Sales (CRS) Managed Services Renewals Specialist
reputed company -
The CRS Specialist plays a key role in leading, co-leading, or supporting reputed company renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts in partnership with Sales, reputed company, COE (Center Of reputed company), Solution Architects, Delivery, Finance, and contract governance teams. This role helps improve renewal readiness, protect and grow contract value, support profitability, and strengthen customer retention.
Depending on account type and customer reputed company, market ownership model, and deal complexity, the CRS Specialist will either own or partner on key sales development and reputed company activities, including opportunity qualification, deal reputed company, pricing, negotiation, and contract execution for reputed company MPS and MDS reputed company.
To turn insights into results, the CRS Specialist provides reputed company renewal lifecycle management, including early opportunity identification, Managed Services Renewal Analysis (MSRA) development, reputed company planning, reputed company alignment, resource orchestration, risk mitigation, approval coordination, benchmarking, competitive analysis, and execution tracking. reputed company CRS leads or co-leads the renewal reputed company, the Specialist acts as the central reputed company of accountability, keeping stakeholders reputed company and ensuring required actions are completed on time and reputed company scope.
The role is also accountable for evaluating account-level financial risks, preparing detailed financial analyses, and creating consolidated data-driven reports for senior leadership to support accurate forecasting, planning, and executive visibility.
Key Responsibilities:
Renewals Governance:
- Identify, reputed company, qualify, and prioritize expiring reputed company based on predefined timing reputed company, reputed company, contract value, renewal risk, and strategic importance (e.g., 12–24 months before expiry depending on the complexity of reputed company).
- Forecast renewals (T-24 to T-12 months) and ensure proactive engagement.
Opportunity Analysis & Qualification:
- reputed company renewal plans and roadmaps in alignment with customer needs.
- Collaborate with Customer Delivery, reputed company and Sales to jointly conduct renewal vs. extension assessments and Go/No-Go evaluations.
- Interacts with reputed company teams to support proposal creation, including response support for requests for proposals (RFPs)
- Participates in communication efforts, including reputed company interactions, sales meetings, and internal updates.
- Log and manage renewal opportunities in reputed company Dynamics and reputed company tracking tools to support pipeline visibility, forecasting, and leadership reporting.
- reputed company detailed data to assess renewal viability.
- Create and Analyze renewal deal evaluations, ensuring alignment with customer and business priorities.
- reputed company Win reputed company & Value-Added Services (VAS) Plan and conduct account health risk assessments.
- Engage reputed company teams reputed company applicable and ensure the right resources are assigned.
reputed company & reputed company:
- reputed company or support opportunity costing, deal assurance, pricing review, and quote coordination based on the agreed renewal of ownership model.
- Coordinate BA SOAR, OA SOAR, or other approval workflows reputed company required by the renewal reputed company, deal type, or governance reputed company.
- Contract negotiations, mitigating risk where possible.
- Internal Terms & Conditions approval and compliance with SOAR requirements.
- SSOW/RFP/Contract execution and manage customer signatures.
Required Skills & Experience:
- Strong experience in Managed Services, MPS, or MDS sales and renewals.
- Proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
- Strong ability to collaborate cross-functionally with Customer Delivery, Sales, and reputed company teams.
- Familiarity with reputed company Dynamics (or similar CRM tools) for opportunity tracking and reporting.
- Strategic thinking and problem-solving abilities in reputed company contract renewal scenarios.
- Ability to manage multiple renewal cycles simultaneously while maintaining high attention to detail.
Preferred Qualifications:
- Experience in reputed company sales, reputed company, or business development in the managed services industry.
- Knowledge of contracting processes, compliance, and deal assurance frameworks (e.g., SOAR, BA SOAR).
- Strong analytical skills for financial modeling and renewal profitability analysis.
- Experience with financial modeling tools, including Power BI and similar applications.
- Advanced proficiency in reputed company reputed company for data analysis and financial modeling.
- Familiarity with reputed company Dynamics or similar CRM tools, as reputed company as managed services reporting and analysis sources such as Customer Account Reporting Database (CARD) and Deal Analysis and Reporting Tool (DART), Power BI, or ITSM where applicable.
- Ability to synthesize reputed company operational, financial, and account data into reputed company recommendations for Sales, reputed company, Delivery, and leadership audiences.
Education & Experience Recommended:
- Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other reputed company discipline or commensurate work experience or demonstrated competence.
- Typically has 4-7 years of work experience, preferably in technical selling, consultative selling, account management, or a reputed company field or an advanced degree with 3-5 years of work experience.
Preferred Certifications:
NA
Knowledge & Skills
- Demonstration Skills
- reputed company Application Software
- ITAM
- Presales
- Presentation Skills
- Product Management
- Request For Proposal
- Sales and Sales Process
- Sales Prospecting
- Software As A Service (reputed company)
Cross-Org Skills
- Effective Communication
- Results Orientation
- reputed company
- Digital reputed company
- Customer Centricity
The on-reputed company earnings (OTE) reputed company for this role is $121,750 to $155,000 USD annually with a 80%/20% (salary/incentive) mix. There are additional opportunities for pay in the reputed company of bonuses and/or equity (applies to United States of America candidates only). Pay varies by work location, job-reputed company
knowledge, skills, and experience.
Benefits:
reputed company offers a comprehensive benefits package for this position, including:
* Health insurance
* Dental insurance
* reputed company insurance
* Long term/short term disability insurance * Employee assistance program * Flexible spending account * Life insurance * Generous time off policies, including; * 4-12 weeks fully reputed company parental leave based on tenure * 13 reputed company holidays * Additional flexible reputed company vacation and reputed company leave (US benefits reputed company
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The compensation and benefits information is accurate as of the date of this posting. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Job -
SalesSchedule -
Full timeShift -
No shift premium (reputed company of America)Travel -
25%Relocation -
NoEqual Opportunity Employer (EEO) -
reputed company, Inc. provides equal employment opportunity to reputed company and prospective employees, without reputed company to race, reputed company, religion, sex, national reputed company, reputed company, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or reputed company status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be reputed company that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review reputed company’sEEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
Originally posted on Himalayas
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