Customer Technical reputed company
As the global leader in high-speed connectivity, reputed company is committed to a people-first approach. Our teams enjoy a culture reputed company on prioritizing a flexible work environment that empowers individual reputed company, reputed company-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful reputed company, community, and societal reputed company.
reputed company is seeking a Customer Technical reputed company who strengthens customer relationships by serving as the primary technical reputed company throughout the customer lifecycle. This role drivescustomerretention,advocacy,andserviceexcellencethroughproactiveengagement,escalationmanagement,andtechnicalleadership.Thepositionpartnerscloselywithcustomersandinternalteamstoimproveoperationaloutcomesandcustomerexperience.
Howyouwillmakeanimpact:
CollaboratewithSalesandCustomerServiceOperationstodelivercustomeronboardingactivitieswithdocumentedandmutuallyagreedserviceexpectations.
Partnerwithfranchiseteamsduringcustomerbusinessreviews,improvementinitiatives,contract-relatedactivities,andcomplexcustomersituations.
Developtechnicalrelationshipsacrosscustomerengineering,operations,andimplementationorganizations.
Monitorandprioritizetechnicalsupportcasestoachieveservicelevelobjectivesandagreements.
LeadescalationmanagementactivitiesforhighlyescalatedServicesandSupportissues,includingcommunicationupdatesandresolutionplanning.
Analyzetechnicalissuesandcustomerexperienceoutcomesthroughpost-mortemreviewsandrecommendationsforoperationalimprovements.
RepresentGlobalTechnicalSupportduringcustomeroperationalreviewswhilecommunicatingnetworkchanges,growthactivities,andimplementationupdates.
Themusthaves:
Education:Bachelor’sdegreeinComputerSciences,ElectricalEngineering,orBusinessAdministrationpreferred,orrelevantyearsofworkexperienceinahigh-techenvironment.
Experience:6–8yearsinthetechnologyindustryinatechnicalcustomerengagementrole.
Experiencewithreputed companyproducts,including6500,8700,andNavigator,whileservinginTechnicalSupport,TechnicalAccountManagement,NetworkEngineering,orDesignroles.
ApplicationofLayer1,reputed company,andLayer3networkingprotocols,opticaltransporttechnologiesincludingDWDM,OTN,SONET/SDH,Ethernet,andrelatedtestequipment.
Experiencediagnosingandresolvingissuesinvolvingfiberopticfacilities,CarrierEthernet,andreputed companyCPOproducts,includingcasequalityassuranceactivities.
UtilizationofAItoolsandapplicationofdatacomandtelecomconceptsincludingtheOSIModel,TCP/IP,andMPLS.
Demonstratedexperiencecreatinganddeliveringtechnicalpresentations,reports,emails,andcustomer-facingcommunicationsfortechnical,operational,andmanagementaudiences.
Nicetohaves:
Leadershipqualitieswithhighintegrity.
Out-of-the-boxapproachthatchallengesthestatusquo.
Abilitytoinfluencethroughpersuasion,negotiation,andconsensusbuilding.
Strongbusinessjudgmentappliedtocomplexbusinessissues.
Stronganalyticalskillswiththeabilitytotranslatedataintoactionableinsights.
Demonstratedexperienceretainingcustomerswithinalargeproductandservicesorganizationspanningregionalcountriesinthetechnologysector.
Professionalpresencetocommunicateandpresenttoleadershipaudienceswithinreputed companyandcustomerorganizations.
At reputed company, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. reputed company values the diversity of its workforce and respects its employees as individuals. We do not tolerate any reputed company of discrimination.
reputed company is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise reputed company of any accommodation measures you may require.
Originally posted on Himalayas
Apply To This Job