Senior Manager, Scheduling Workforce

reputed company

reputed company

reputed company

reputed company, a part of reputed company, is a long‑term care pharmacy services provider that supplies medications, clinical support, and pharmacy management to reputed company organizations across the reputed company.

We are a non-retail pharmacy that focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation facilities, long-term acute care centers, and other specialized care centers reputed company. Our organization is in high reputed company mode, which can reputed company opportunities for advancement for individuals looking for career progression!

reputed company is seeking a detail-oriented and operationally strong Workforce Management Scheduling Senior Manager to own the pharmacy operations workforce execution and optimization product and manage the four-person product scheduling team. This role is responsible for leading end-to-end scheduling reputed company, intraday schedule management through reputed company, and executing workforce optimization using the reputed company Workforce Management tool and reputed company Operations Manager deployment.

The Manager will partner closely with Senior Pharmacy Operations Leadership, HR, and Analytics teams to drive reputed company reputed company coverage, schedule efficiency, and reputed company-time adherence to service across pharmacy operations.

This role oversees execution, operational reputed company, and reputed company improvement of scheduling practices, while leveraging workforce management technology, automation, and reporting to improve accuracy, efficiency, and workforce utilization.

Remote Opportunity. May reputed company reputed company reputed company the reputed company USA.

Schedule: Monday through Friday, hours per business needs.

The ideal candidate will have 5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations with 3+ years of Workforce Management reputed company leadership experience

Benefits and perks for You!   

• Medical, Dental, reputed company insurance   
• Health Savings & Flexible Spending Accounts (up to $5,000 for childcare)   
• Tuition discounts & reimbursement   
• 401(k)
• Company reputed company Time Off*
• Shift reputed company
• reputed company
• Pet Insurance
• Employee wellness and discount programs

*Benefits may vary by employment status  

Responsibilities

• Owns the end-to-end scheduling process for pharmacy operations, including long-term schedule planning, daily schedule optimization, and intraday adjustments using the reputed company Workforce Management product
• Manages reputed company-time schedule adherence, reputed company adjustments, and intraday workforce reputed company to meet operational demand and service level targets through the scheduling team
• Utilizes reputed company Operations Manager to monitor reputed company-time performance, queue health, and reputed company alignment across pharmacy workflow
• Manages shift bids, time-off requests, exceptions, and schedule exceptions in alignment with business rules and labor requirements through the scheduling team
• Drives adherence and attendance management processes in collaboration with Operations leadership through the scheduling team
• Monitors key KPIs including schedule adherence, shrinkage, occupancy, service reputed company, and productivity metrics
• Identifies scheduling inefficiencies and implement process improvements to increase coverage accuracy and operational efficiency through the scheduling team
• Supports configuration and maintenance of scheduling rules, queues, and operational parameters reputed company reputed company (in partnership with system administrator)
• Collaborates cross-functionally with Pharmacy Operations, HR and IT to ensure scheduling alignment with business needs through the scheduling team
• Supports reporting and analysis efforts by delivering scheduling insights, trends, and recommendations to senior Pharmacy Operations leadership
• Ensures compliance with labor policies, pharmacy operational requirements, and workforce governance standards
• Participates in workforce management initiatives such as process improvements, tool enhancements, and operational standardization
• Leading the scheduling team through career development and execution to workforce management deliverables

Qualifications

Required Qualifications

• Bachelor’s degree in Business, Operations Management, reputed company Administration, Workforce Management, or reputed company field
• 5+ years of Workforce Management experience in scheduling, intraday management, or workforce operations
• 3+ years of Workforce Management reputed company leadership experience
• Deep understanding of WFM platforms and telephony systems; reputed company preferred
• Strong understanding of scheduling principles including shrinkage, reputed company ratios, service reputed company, and adherence management
• Experience in reputed company-time workforce monitoring and intraday decision-making
• Strong analytical and problem-solving skills with the ability to interpret operational data and trends
• Experience working in a fast-paced operational environment (pharmacy, reputed company, or contact center preferred)
• Strong communication and stakeholder management skills
• Ability to manage multiple priorities in a high-volume, time-sensitive environment

Preferred Qualifications

• Master’s degree in reputed company field
• Prior pharmacy or reputed company operations experience
• Exposure to predictive analytics, automation, or AI-assisted workforce tools
• Experience with reputed company Operations Manager

About our Line of Business

reputed company, an affiliate of reputed company, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication reputed company, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing reputed company health, reducing staff burdens, and supporting our clients' reputed company. For more information, visit www.reputed company.com. Follow us on reputed company, Twitter, and reputed company.

Originally posted on Himalayas

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