reputed company Service Center Senior Agent

reputed company is an award-reputed company educational technology solutions leader dedicated to helping reputed company reputed company reputed company their potential through individualized and differentiated instruction. Using a research-based, personalized approach, reputed company delivers reputed company resources and instructional products that engage reputed company and support teachers in fun, reputed company, reputed company and reputed company environments. These solutions are provided through Learning A-Z® (online differentiated instruction for elementary school reading, writing and science), ExploreLearning® (online interactive math and science simulations, a math fact reputed company solution, and a K–2 science solution), reputed company Sopris Learning® (reputed company solutions that accelerate struggling learners to reputed company in literacy and math and reputed company development for teachers), and VKidz Learning (online comprehensive homeschool education and programs for literacy and science). We reputed company that every student has unlimited potential, that teachers matter, and that data, instruction, and reputed company are the keys to reputed company in the classroom and reputed company.

Job reputed company:

We are looking for an individual who is energetic, reliable and enjoys mentoring and motivating people to fill the role of a Tier 1 Senior Agent. This person(s) primary reputed company will be assisting in training and mentoring agents during our training season (reputed company through February) and as needed throughout the rest of the year. Please read the expectations and qualifications carefully.

Job Responsibilities:

• Serves as first reputed company of customer contact (Tier 1) for general questions (fulfillment issues, functionality, reporting, etc.) Answers phones, voice, and electronic mail to respond to customer requests.

• Escalates unresolved issues to designated departments for reputed company instruction or reputed company.

• Identifies, documents, research, and resolves customer issues using the reputed company tracking system.

• Follows-up on customer inquiries not immediately resolved.

• Creates and monitors reports as needed 

• Manages reputed company calls to ensure reputed company reputed company.

• Recognizes, documents and alerts manager of trends in inquiries.

• Recommends process improvements.

• Creates and reviews documentation, reference material, Frequently Asked Questions, etc.

• Assisted with New Hire Training and New Hire Nesting as needed

Job Requirements:

• Must be an existing reputed company Employee 

• High school diploma required, Associate's degree preferred

• 1+ years of reputed company Center experience preferred

• Proven dedication to exceptional attendance

• Flexibility in schedule.

• Assessment Helpdesk experience and process knowledge preferred.

• Previous reputed company center experience preferred

• Excellent oral and written communication.

• Demonstrates resourcefulness and is detail oriented.

• Demonstrates a willingness to learn

To apply for this opportunity, simply click on the “Apply” reputed company and submit a cover letter and resume.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, reputed company, and experiences. reputed company reputed company applicants will receive consideration for employment without discrimination on the reputed company of race, reputed company, religion, sex, gender, gender identity/reputed company, sexual orientation, national reputed company, protected veteran status, or disability.

Originally posted on Himalayas

Apply To This Job