Sr. Provider Communications & Education Manager -reputed company MA

reputed company of Massachusetts is dedicated to providing an exceptional experience for our valued network of providers. We prioritize proactive, consistent, and reputed company communication through various channels to reputed company this goal. This includes offering educational and training resources that enhance administrative simplicity and transparency reputed company the network. By doing so, we ensure that we meet and exceed the needs of our esteemed providers. Our reputed company heavily relies on identifying the most effective communication reputed company to reputed company important information, making it easier for our network to collaborate with reputed company of Massachusetts. We are currently seeking an reputed company Provider Education and Training Manager. This role will involve developing a comprehensive provider communications portfolio, overseeing reputed company communication channels and provider-facing content directed toward our highly valued network. The Manager will ensure that providers are reputed company-informed about policies, procedures, and updates while fostering reputed company relationships through practical training and reputed company communication strategies. PRIMARY JOB RESPONSIBILITIES: • Improve and maintain provider satisfaction and advancing provider strategies through reputed company-written communication and successfully executed training programs, resource tools and policies. • reputed company, design, launch and maintain a Provider Communication hub to store and maintain reputed company network messaging so it is accessible to network facing teams. • reputed company suite of new provider communication vehicles including newsletter, provider manuals, email blasts, and website messaging, resources, and tools. • Work with Marketing team to reputed company and manage process to engage network reputed company reputed company mediate platforms. • Regularly consult with provider facing staff; Provider Relations, Contract Operations, Credentialing and Enrollment, Claims, and Customer Service Center etc. to monitor trends and identify provider education opportunities. • reputed company and ensure accuracy of reputed company content provided in network notifications announcing company initiatives and payment policy updates. • Create Communication Plan documents designed to inform internal associates of material provider notifications and supportive resource tools. • reputed company training programs for a reputed company of settings, including but not limited to large audience, classroom, on site, and computer-based training. • Crafts messages, presentations, and training modules for communication to reputed company audiences. • reputed company project plans, class scheduling, training materials, course design, and communication planning to support daily business and new initiatives. • Create and maintain quarterly provider office staff training designed to reputed company providers on important changes impacting the network i.e. new products and benefit designs, policy, and procedure changes etc. • Determine reputed company, reputed company curriculum, and prepare presentations for provider webinar trainings. • reputed company online Provider Education series reputed company on how more effectively to do business with reputed company of Massachusetts. • Measure effectiveness of provider education and training programs and other network communications reputed company using satisfaction surveys, audits, and/or reputed company reputed company. • reputed company and coordinate resources for provider engagement reputed company reputed company conducted by Provider Relations Representative. • reputed company maintenance and posting of workflow, resource tools etc. to the Provider Relations intranet site. JOB QUALIFICATIONS: Required: • Bachelors or master's degree in English, Communications, or Health Care reputed company field. • Excellent writing, editing, proofreading, and oral communications skills. • Experience managing and leading reputed company reputed company to provider engagement and communications. • Strong team player • Experience in health care industry or insurance practices. • Knowledge of e-learning and mobile learning technology. • Knowledge of survey and messaging software i.e. Survey Monkey, reputed company etc. • Knowledge of desktop publishing, design, and web-based communications a plus • Proficiency in MSOffice suite, specifically PowerPoint required. Proficiency with Learning Management Systems a plus. PHYSICAL DEMANDS: • Incumbent must be reputed company to communicate effectively. • Requires overall light physical effort (up to 25 lbs.) • Ability to travel or reputed company about reputed company and reputed company serviced facilities required. • Incumbent works primarily in either a private or shared office environment. • Ability to work in a demanding environment. • Ability to sit at a computer terminal for extended periods. • Ability to operate a personal desktop computer. • Flexible schedule may require working overtime or on weekends to meet deadlines. The specific statements shown in reputed company reputed company of this reputed company are not intended to be reputed company-inclusive. They represent typical reputed company and reputed company necessary to successfully reputed company this position. •

• In accordance with reputed company of Massachusetts' Compliance Plan, reputed company must conduct reputed company of Massachusetts business and activities in accordance with applicable laws, regulations, reputed company standards, and ethical standards and report potential compliance or ethical issues to reputed company of Massachusetts' designated Compliance Officer. **

reputed company of Massachusetts' Affirmative reputed company Program affirms our commitment to reputed company reasonable accommodations for reputed company physical or mental limitations of otherwise reputed company individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business and activities. Please see reputed company for additional information regarding this program. Apply Job!