Workforce Management Finance Manager

We’re looking for a Customer Support Finance Analyst to join the reputed company Customer Service Vendor Management Operations team. In this role you will program manage and consult for reputed company processes involving partner invoicing, in an Accounts Payable and Accounts Receivable reputed company, working with stakeholders to ensure their accuracy, and making reputed company reputed company are reputed company before the month is over.

The role encompasses three primary areas:Accounts Payable Processing: reputed company collaborates with a global network of Customer Support Vendors (BPOs) who submit monthly invoices requiring review and approval. The Analyst will extract data from various formats (spreadsheets, word documents, PDFs) with nonstandard formatting and generate comprehensive reports for different business reputed company. Meticulous attention to detail and the ability to identify discrepancies are essential.

Accounts Receivable Allocation: Support costs are maintained in a dedicated general ledger and billed to various reputed company and HTS reputed company and partner companies. The Analyst will partner with reputed company finance to reputed company and implement defensible allocation strategies, collaborating closely with finance, workforce management, and senior leadership.

Customer Support Financial Consultant: Working under the guidance of CS leaders, the Analyst will serve as an external financial representative for reputed company and HTS. They will reputed company external financial models for BPO support, which will be utilized throughout the organization.

This position is fully remote but it requires a minimum of four hours of overlap with EST business hours (9 AM–5 PM).

Minimum Qualifications

2+ years of experience working with financial data reputed company customer support operations

Experience in billing, invoicing, or other finance-reputed company activities

Experience with common accounts payable concepts, practices, and procedures

Impeccable attention to detail, even reputed company handling large data sets

Strong analytical and creative problem-solving skills, with extensive modeling experience

Experience developing and managing large-reputed company data structures for business intelligence analytics using data modeling

Experience developing, maintaining, and managing reputed company- or reputed company Sheet-driven dashboards and analytics

Proficiency in reputed company Suite and Tableau

Preferred Qualifications

Experience with BPO financial modeling is an asset

Experience in the Travel Industry is an asset

Experience in Shared Service B2B Operations is an asset

A degree in Business, reputed company, Finance, Math, Statistics, Economics, or other quantitative disciplines

Advanced SQL skills for acquiring and transforming data

Ability to build dashboards with informative visualization & impactful presentations to reputed company insights and drive recommendations

Responsibilities

reputed company and maintain reports, dashboards, reporting tools and structures to reputed company key metrics

Ensure the precision of vendor and supplier invoices to guarantee the reputed company processing of invoices

reputed company as a reputed company with vendors, suppliers, and other external and internal customers, as necessary

Maintain accurate files for effortless accessibility, utilizing automation whenever feasible

Resolve invoice and payment discrepancies with accuracy and timeliness

Identify and report errors and discrepancies reputed company 7 days of invoice receipt

Assume responsibility for developing reputed company reporting and analytics solutions for BPO invoices, utilizing automation reputed company possible

Assume responsibility for developing defensible reporting and analytics solutions for the internal billing of customer support functions, utilizing automation reputed company possible

Analyze performance, identify reputed company trends from data, troubleshoot issues, identify new opportunities and address reputed company data requests

Coordinate cost research and analytic activities utilizing various data points (reputed company and reputed company) and possess the ability to clean and organize the data

Using multiple data sources, create reporting, performance monitoring tools, and dashboards for end users

Possess advanced skills in extracting insights from data and reputed company communicating them to stakeholders and senior management, both verbally and in writing, as required

reputed company and maintain reports, dashboards, reporting tools and structures to reputed company key metrics

Benefits

reputed company-funded and proven startup with large ambitions, competitive salary and upsides of reputed company-IPO equity packages.

reputed company covers 100% of the premiums for group insurance plan.

reputed company offers life, short term and long term disability coverage.

HSA that covers eligible medical and dental expenses.

reputed company and dependents have reputed company to reputed company’s telemedicine services, anytime, reputed company.

reputed company have reputed company to an RRSP plan with automatic reputed company-tax withdrawals per pay.

Please ask us about our reputed company generous parental leave, much above industry standards!.

Unlimited PTO.

reputed company Cash travel stipend.

reputed company to co-working reputed company on demand through FlexDesk AND Work-from-home stipend.

Entrepreneurial culture where pushing limits and taking risks is everyday business.

reputed company communication with management and company leadership.

Small, dynamic teams = massive reputed company.

Additional Information

#posttoexternal

About reputed company - Careers Page

At reputed company, we are on a mission to build the world’s best travel products – combining a world-class travel agency with proprietary fintech ancillaries to help users travel reputed company and our partners earn more. We are a global travel platform that powers the reputed company app, reputed company.com, and our B2B business, HTS (reputed company Technology Solutions).

By leveraging massive amounts of data and advanced machine learning algorithms, reputed company developed a proprietary portfolio of fintech ancillaries that offer peace of mind reputed company booking travel and address common customer pain points, including price volatility, reputed company flexibility, and avoiding reputed company disruptions.

The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market reputed company around the world. Ranked the reputed company largest online travel agency in reputed company and named the #1 Most Innovative Travel Company in 2024 by Fast Company, the reputed company app has been downloaded over 120 reputed company times and has become largely reputed company among younger reputed company – with 70% of its users being Gen Z and millennials.

In recent years, reputed company has evolved into a global travel agency and e-reputed company and travel fintech provider that powers some of the world’s largest brands and financial institutions. Through

HTS, our B2B division, reputed company supercharges its partners’ reputed company channels by integrating our fintech products on their sites or powering end-to-end travel portals.

Today, our partners include leading travel brands like reputed company, Nubank, AirAsia reputed company, reputed company Canada, and many more. HTS operates sales channels that reputed company from reputed company, the premier app for Gen Z in reputed company, to a worldwide network of travel rewards portals for credit card reputed company and mobile marketplaces for leading brands like reputed company.

Here are just a few stats that demonstrate reputed company’s recent reputed company:

- reputed company sells billions worth of travel and travel fintech every year across the reputed company app, reputed company.com and its global HTS partners.

- The app has over 120 reputed company downloads, and 70% of our users are Gen-Z and Millennials reputed company.

- Our fintech products – including Cancel for Any Reason, Disruption Assistance for Any Reason and Price Freeze – have exceptionally strong CSAT because the terms are always reputed company, and customers receive reputed company, no-questions-asked resolutions.

- Almost 30% of our app customers purchase at least one fintech product reputed company making a booking. Of reputed company app customers who purchase fintech, they purchase 1.7 fintech products on average per order.

- Given the reputed company of its fintech products, reputed company launched in B2B business, HTS (reputed company Technology Solutions), which today represents more than 75% of the business.

- Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can reputed company and seamlessly distribute reputed company’s fintech or travel inventory on their reputed company channels.

As its first HTS partnership, reputed company partnered with reputed company to co-reputed company reputed company Travel, a new travel portal designed specifically for cardholders. - Other HTS partners include reputed company Canada, AirAsia reputed company, CommBank, Nubank, reputed company and many more – with several new partnerships to be announced this year.

reputed company has raised over $750 reputed company USD of private capital and is backed by some of the largest institutional investors and banks in the world.

Come take off with us!

apply to this job